Ramonito Meneses

Bilingual Financial Operations Analyst and Client Services Specialist with over a decade of progressive experience serving global financial institutions, including JPMorgan Chase & Co. and Amazon. Demonstrated expertise in international wire transfers, foreign exchange (Forex) execution, multi-market financial operations, and fraud mitigation. Fluent in Spanish and English with extensive experience supporting LATAM and EMEA markets.

Client Services Specialist – Spanish - JPMorgan Chase & Co. - Asset & Wealth Management, Pasig City, Philippines

(2024-09)

• Execute international wire transfers, foreign exchange (Forex) transactions, and money market fund redemptions for high-net-worth private banking clients across Latin America (LATAM).
• Maintain strict compliance with global banking regulations and internal risk protocols during high-volume capital movements.
• Serve as the primary bilingual contact for LATAM private clients, handling complex financial requests under tight Service Level Agreements (SLAs).

Senior FinOps Analyst – Spanish Market - Amazon Philippines - Manila, Philippines

(2023-06 - 2024-09)

• Managed Accounts Payable operations for Amazon Spain, resolving vendor payment disputes, reconciling discrepancies, and managing cash flow in Spanish.
• Cross-trained in Accounts Receivable processes to streamline vendor payments and reduce outstanding balances.
• Absorbed from Allsectech Manila following exceptional performance as a Bilingual Analyst (Oct 2021 – May 2023).

Bilingual Analyst - Allsectech Manila - Manila, Philippines

(2021-10 - 2023-05)

Bilingual Financial Services & Collections Specialist - Nowcom Global Services - Manila, Philippines

(2018-09 - 2021-09)

• Managed portfolio risk and dispute resolution for auto finance accounts, executing recovery strategies for delinquent accounts.
• Served as a Subject Matter Expert (SME), training and mentoring new team members on account workflows.

Consumer Banking Specialist II (Fraud Operations & KYC) - JPMorgan Chase & Co. - Manila, Philippines

(2015-09 - 2018-08)

• Conducted fraud risk evaluations across accounts and intercepted counterfeit check deposits to prevent financial loss.
• Partnered with branch bankers to complete KYC validation procedures and ensure compliance.

Customer Service & Support Analyst - Concentrix, Ocwen, FIS Global, SPI Global, Teletech, Qualfon

(2011 - 2015)

Bachelor of Science in Business Administration (B.S.B.A.) - Financial Management - Negros Oriental State University