Roanne Flores
Client Services Specialist III
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About
Dynamic and solution-oriented professional with extensive experience in customer service and client support. Skilled at collaborating across diverse teams to deliver successful projects and improve operational efficiency. Recognized for strong problem-solving abilities, clear communication, and a commitment to providing exceptional service. Adept at building positive client relationships while driving results in fast-paced, competitive environments.
Experience
Client Services Specialist III at SAP Concur (2020-01 – 2026-12)
- Address client audit-related concerns and provide consultative recommendations
- Coordinate client calls, monthly updates, and statistical reporting
Logistics Planner at AHM Global Services / IQVIA (2016-01 – 2020-12)
- Managed logistics for pharmaceutical events and presentations.
- Oversaw reservations, contracts, and financial compliance documentation.
Customer Service Representative / CSAT Coach at West Contact Services (2012-01 – 2016-12)
- Ensured excellent customer service and hotel coordination.
- Conducted coaching sessions to improve CSAT scores.
Team Leader at Advanced Resource Group (2005-01 – 2011-12)
- Managed telemarketing operations and lead generation.
- Supported executive management and marketing initiatives.
Education
B.S. in Tourism – University of Santo Tomas (2001-01 – 2003-12)
Secondary & Primary Education – Saint Mary's Academy
