Randolp Brian Yulo

Detail-oriented CSR with experience managing high-volume live chat, email support, and account inquiries. Proficient in Zendesk and Slack with a strong background in service excellence. Proven ability to handle concurrent chat sessions while maintaining high customer satisfaction scores.

Customer Service Representative at Transcom (2026-01 – Present)

• Assist customers through live chat by resolving account, billing, and service-related inquiries accurately and efficiently.
• Consistently meet productivity, quality assurance, and customer satisfaction metrics.
• Research customer concerns using internal knowledge bases and available resources to provide accurate resolutions.

Customer Service Representative at Six Eleven Global Services and Solutions, Inc. (2024-12 – 2025-12)

• Assisted customers through live chat with order, payment, delivery, return, and account-related inquiries.
• Managed multiple chat conversations simultaneously while maintaining quality and response time standards.
• Resolved customer concerns by researching issues and providing accurate, policy-compliant solutions.

BS in Hotel and Restaurant Management – University of the Immaculate Conception (2014-06 – 2018-03)