Jeviona Rhaine Oliva

I seek challenging opportunities where I can fully use my skills and education and ability to work well with people for the success of the organization that enables me to grow personally and professionally.

Customer service Representative at Alorica (2021-01 – 2022-12)

• Assisted customers with questions, orders, and complaints in a professional manner
• Resolved customer issues efficiently to ensure satisfaction
• Maintained accurate records of customer interactions
• Worked collaboratively with team members to meet daily goals

Customer Service Sales Associate at IQOR (2022-01 – 2023-12)

• Assisted customers with product selection, inquiries, and purchases, driving consistent sales growth
• Identified customer needs and recommended appropriate products or services to increase revenue
• Processed transactions, returns, and exchanges while maintaining company policies

Back office Representative & Scheduling coordinator at Office partners 360 (2023-01 – 2024-12)

• Processed orders, and customer documentation with high accuracy
• Prepared reports and verified information in compliance with company policies
• Coordinated with internal departments to resolve discrepancies and improve workflow
• Scheduled and coordinated client appointments, meetings, and service bookings
• Managed calendars efficiently to maximize availability and reduce scheduling conflicts
• Communicated with clients via phone, email, and messaging platforms to confirm appointments
• Updated scheduling systems and maintained accurate client records

Au pair (2024-01 – Present)

• Demonstrated cultural adaptability, independence, and responsibility while living abroad
• Balanced multiple tasks while maintaining reliability and professionalism

Bachelor of Science in Tourism Management – University of Mindanao (2015-01 – 2020-12)