Customer service Representative at Alorica (2021-01 – 2022-12)
- Assisted customers with questions, orders, and complaints in a professional manner
- Resolved customer issues efficiently to ensure satisfaction
- Maintained accurate records of customer interactions
- Worked collaboratively with team members to meet daily goals
Customer Service Sales Associate at IQOR (2022-01 – 2023-12)
- Assisted customers with product selection, inquiries, and purchases, driving consistent sales growth
- Identified customer needs and recommended appropriate products or services to increase revenue
- Processed transactions, returns, and exchanges while maintaining company policies
Back office Representative & Scheduling coordinator at Office partners 360 (2023-01 – 2024-12)
- Processed orders, and customer documentation with high accuracy
- Prepared reports and verified information in compliance with company policies
- Coordinated with internal departments to resolve discrepancies and improve workflow
- Scheduled and coordinated client appointments, meetings, and service bookings
- Managed calendars efficiently to maximize availability and reduce scheduling conflicts
- Communicated with clients via phone, email, and messaging platforms to confirm appointments
- Updated scheduling systems and maintained accurate client records
Au pair (2024-01 – Present)
- Demonstrated cultural adaptability, independence, and responsibility while living abroad
- Balanced multiple tasks while maintaining reliability and professionalism
