Raphael Gideon Bayquin

Experienced Operations Assistant transitioning into Remote Administrative & Operations Support, with 4 years of experience managing high-volume administrative tasks, supplier coordination, documentation, billing, and day-to-day business operations. Proven ability to manage 20+ daily requests, follow up on outstanding tasks, maintain accurate records, and process 50+ monthly transactions while coordinating with suppliers, customers, and internal teams. Proficient in Google Workspace, Microsoft Office, SAP, COUPA, and other business systems, with a strong track record of staying organized, responsive, and detail-oriented while ensuring tasks are completed on time.

Operations Assistant at Shopping Center Management Corporation – SM City Iloilo Mall (2022-09 – Present)

• Resolved tenant and supplier concerns, requirements, and follow-ups across phone, email, and in-person channels, managing 20+ daily requests while ensuring timely resolution and maintaining accurate service records.
• Process and maintained mall utility payment records monthly, managing 20+ professional fee, electricity, water, and fuel utility transactions per cycle with 100% accuracy and zero delays while keeping financial documentation organized and compliant.
• Manage and deliver 50+ executive and management documents monthly – including daily executive report, mall performance reports, and memoranda, and business correspondence – streamlining reporting workflows, accelerating information flow, and maintaining 100% on-time delivery with zero reported discrepancy.
• Lead cross-functional coordination with Marketing, Engineering, Security, and Leasing to execute operational requests, resolve 100% of requirements, and ensure timely completion, minimizing delays and maintaining seamless day-to-day operations.
• Resolve discrepancies across 50+ supplier invoices monthly through COUPA by validating documentation, coordinating corrections, and expediting payment follow-ups, reducing processing delays and ensuring accurate financial records.
• Maintain 100+ administrative files and records, including correspondence, reports, invoices, and supporting documents, ensuring timely access to critical information that supports daily decision-making, follow ups, and uninterrupted operations.

Student Intern at Po Lao Marquez Benedictos & Co. (2022 – 2022)

380 Hours

• Support cross-functional departments – Human Resources, Treasury, and IT – by coordinating administrative requirements and documentation, driving timely completion of more than 10 reports and business documents.
• Draft, coordinate, and disseminate formal letters and internal/external communications across digital and physical channels, ensuring accurate messaging and timely delivery to key stakeholders.

Seasonal Staffing Solutions for Customer Support at iQor Philippines (2018 – 2018)

• Handled high-volume voice interactions with international clients (US based) during peak seasonal period, resolved service concerns, addressed inquiries, and delivered prompt, professional support while maintaining consistent service quality.

Bachelor of Arts in English Language Studies – West Visayas State University / College of Arts and Sciences (2022)