Raymond Maglian

Results-oriented Network Associate Manager and former Service Delivery Manager with extensive expertise in telecommunications, cybersecurity operations, and global enterprise network implementation. Proven track record in orchestrating cross-functional infrastructure integrations, managing 24/7 security environments, and directing geographically dispersed engineering teams. Backed by a Bachelor's Degree in Electronics Engineering with a strong focus on high-availability networks, strategic risk mitigation, and strict SLA compliance.

Network Associate Manager - CEVA Logistics

(2026-03)

• Global Team Leadership: Direct a geographically dispersed global footprint of network engineers and analysts, ensuring seamless 24/7 resource coverage and workload distribution across multiple time zones.
• Network Integration: Orchestrate post-acquisition integration of network systems, executing operational alignment and technical harmonization strategies to integrate legacy infrastructures from newly acquired companies.
• Infrastructure Operations: Direct 24/7 global operations to guarantee maximum availability, robust security, and peak performance for critical enterprise data center and security environments.
• Incident Management: Oversee comprehensive incident resolution, root-cause analysis, and cross-functional coordination with internal IT teams and external partners/vendors.
• Architecture Alignment & Project Delivery: Identify infrastructure gaps and map alignment opportunities directly to core architecture standards; partner with Project Managers to scope technical activities and establish project prioritization.
• Talent Development: Drive team performance, mentor engineering and analyst staff, and foster continuous professional development.

Senior Network Engineer - HCLTech

(2024-03 - 2026-03)

• Implemented and maintained high-availability LAN/WAN, Data Center, and wireless infrastructure including wiring closets, fiber connections, and remote office WAN circuits.
• Configured and managed core network devices including Cisco Nexus, SDWAN routers, switches, and load balancers to ensure minimal downtime.
• Provided Tier 3 technical support and spearheaded root-cause analysis for escalated network incidents while coordinating with clients and third-party vendors.
• Managed disaster recovery strategies, automated configuration backups, and systemic failover processes to mitigate infrastructure risks.

Service Delivery Manager - Eviden

(2022-09 - 2024-03)

• Served as Talent Manager leading 10 Infrastructure and Network Operations Engineers deployed to a large insurance client in Asia.
• Guided career progression, managed team schedules (RTO/WFH/Leaves), approved timesheets, and conducted monthly delivery reviews for client billing.
• Enforced service delivery alignment based on strict client KPIs, operational parameters, and managed client escalations.

Network Operations Engineer - Eviden

(2022-04 - 2024-03)

• Handled BAU service requests across data networks and executed configuration hardening to mitigate systemic risks.
• Adhered to formal IT service management practices including incident, problem, and change management frameworks.

Network Engineer - CEVA Logistics

(2018-11 - 2022-04)

• Provisioned SDWAN edge infrastructure from scratch, successfully migrating branch sites away from legacy MPLS connections.
• Diagnosed complex connectivity faults, performed configuration backups, and supported data center interface monitoring.

Network Engineer & Tier 2 Implementation Engineer - Accenture

(2015-10 - 2018-10)

• Managed a massive global enterprise infrastructure containing 9,000 to 10,000 devices across LAN/WAN and wireless scopes.
• Administered Cisco ISE, Meraki, routers, switches, and WLCs; supported Tier 1 engineers on complex WAN circuits (Ethernet, T1/E1, DS3).
• Deployed Layer 3 configurations on Provider Edge (PE) routers via automated GUI toolsets for global Verizon activations.

Network and Voice Engineer - Dimension Data Asia Pacific

(2014-05 - 2015-10)

• Delivered operational support covering access switch VLAN alterations, core routing advertisements, and access control list (ACL) deployments.
• Maintained corporate voice infrastructures using Cisco CUCM and Avaya Systems to provision and map IP telephony systems.

Bachelor of Science - Electronics Engineering