Reinalyn Hugo

Housewife with 10 years of managing household finances, demonstrating strong budgeting and financial planning skills. Coordinating family schedules and activities, showcasing exceptional organizational and time-management abilities. Organized educational activities for children, improving their academic performance. Led new home and renovation projects, highlighting project management and leadership experience.

University Instructor - Southern Luzon State University- Lucena Campus

(2005-01 - 2010-12)

• Prepare and deliver lectures and seminars.
• Develop course syllabi, select required reading, and create assignments that align with departmental standards.
• Perform original research, experiments, or fieldwork in their specific area of expertise.
• Attend faculty meetings, participate in peer reviews, and contribute to self-governance within the institution.
• Engage in public service, professional organizations, and community programs related to their field of study.

Sales Agent - Sprint & Vonage Canada - Convergys/Concentrix (BPO)

(2010-01 - 2016-12)

• Receiving incoming calls from prospective clients.
• Present product features and benefits, tailor sales scripts to the client, and secure purchases or appointments.
• Address customer concerns, hesitations, or pricing issues to successfully convert inquiries into sales.
• Identify opportunities to offer complementary products or upgraded services during customer interactions.
• Log call details, update lead status, and process orders accurately using CRM software.

Technical Support - DELL - Convergys/Concentrix (BPO)

(2010-01 - 2016-12)

• Taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.

Technical Support - Centurylink - Convergys/Concentrix (BPO)

(2010-01 - 2016-12)

• Provide technical support to diagnose and resolve technical hardware and software issues.
• Formulate trouble reports/tickets and/or provide solutions for customer repair problems.
• Interface directly with customers on providing status and ensuring service has been restored.

English as a Second Language (ESL) Teacher - BIBO Global Opportunity, Inc.

(2017-01 - 2019-12)

• Deliver engaging English language lessons tailored to students' proficiency levels and cultural backgrounds.
• Develop and implement curriculum-aligned coursework using interactive exercises, multimedia, and real-life context.
• Administer oral tests, and standardized exams to gauge language acquisition and track progress.
• Provide constructive feedback and correct spoken errors to build conversational and professional fluency to ensure long-term student success.

English as a Second Language (ESL) Teacher - BIBO Global Opportunity, Inc.

(2020-01 - 2021-12)

• Deliver engaging English language lessons tailored to students' proficiency levels and cultural backgrounds.
• Develop and implement curriculum-aligned coursework using interactive exercises, multimedia, and real-life context.
• Administer oral tests, and standardized exams to gauge language acquisition and track progress.
• Provide constructive feedback and correct spoken errors to build conversational and professional fluency to ensure long-term student success.

Bachelor of Science in Secondary Education - Major in English - Southern Luzon State University (2001-01 - 2005-12)

Master of Arts in Teaching - Major in Applied Linguistics - Southern Luzon State University (2007-01 - 2009-12)