Reni Cawili

Spanish Bilingual Call Center Representative

Talent

Cebu CityMember since May 22, 2026

Customer service in retail banking operationsKnowledge of banking regulations and risk awarenessCall center and client communication experienceProblem-solving and handling customer concerns with patienceStrong communication and teamwork skillsFast learner with adaptability to new systems and processesDeveloping Spanish bilingual communication skillsIntegrity, responsibility, and attention to detail

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About

As a Spanish Bilingual Associate with nearly two months of healthcare account experience, I am motivated to provide efficient, empathetic, and professional support while building a long-term career in a remote work environment. Customer service professional with over one year of experience in a retail banking department. Familiar with relevant banking regulations and financial institutions, with the ability to understand and manage operational risk.

Experience

Customer Service at TELEPERFORMANCE (2025-04 – 2026-06)

Handles customer inquiries in a retail banking call center, assisting with account services, transactions, and issue resolution while ensuring compliance with banking regulations and delivering high-quality customer support.

ESL Instructor at GREAT ENGLISH CORP. (QQ ENGLISH) (2024-01 – 2024-10)

Responsible for teaching English language skills to non-native speakers, including speaking, listening, reading, and writing.

Create an engaging and supportive classroom environment, assess student progress, provide constructive feedback.

Quality Assurance at AYALA SEAFOODS CORP. (2017-06 – 2017-12)

Responsible for ensuring that products meet food safety standards and company quality requirements.

Conduct inspections and monitoring of production processes, raw materials, and finished goods to ensure compliance with hygiene, safety, and regulatory standards.