Pretty Mae Rabaca
Spanish Bilingual Customer Service Representative
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About
Bilingual customer service aspirant with a Bachelor's degree in Financial Management and experience as an Internal Auditor, where I developed strong attention to detail, analytical thinking, and professionalism. Had the opportunity to stay in Germany for a cultural exchange experience, which sparked my interest in language learning and cross-cultural communication, later motivating me to pursue Spanish as part of my continued language development. Currently studying Spanish through both self-study and formal training in an online Spanish language school, with a strong commitment to developing bilingual communication skills for Spanish-speaking clients.
Eager to start a career in the BPO industry and apply my communication, problem-solving, and customer service skills in a fast-paced environment.
Experience
Internal Auditor at Alturas Group of Companies (2024-11 – 2025-06)
- Reviewed financial records and company transactions to ensure compliance with internal policies.
- Identified discrepancies and prepared audit reports for management review.
- Communicated with other departments, vendors, or suppliers to resolve issues.
IT Supervisor at Alturas Group of Companies (2018 – 2021)
Education
BSBA in Financial Management – University of San Jose Recoletos (2018 – 2021)
