Rey Basada

Motivated and experienced customer service professional with a strong background in client relations, team support, and process improvement. Seeking a leadership or advanced customer service position where I can contribute to operational efficiency, enhance customer satisfaction, and support business growth through effective communication and team collaboration.

Temporary Supervisor and Subject Matter Expert (SME)

Acted as a temporary supervisor and Subject Matter Expert (SME) for over six months, providing guidance, training, and performance feedback to front line agents.

• Handled escalations efficiently while ensuring adherence to quality standards and customer satisfaction goals.
• Assisted in implementing process improvements to enhance service delivery and reduce handling time.

Customer Support Representative

Delivered high-quality customer service across multiple digital platforms, including live chat, email, and SMS.

• Managed inquiries, complaints, and technical concerns with accuracy and empathy, maintaining high satisfaction ratings.
• Demonstrated product knowledge and soft-selling skills to support business objectives.

Customer Engagement and Account Support Specialist

• Addressed a wide range of customer needs such as billing, account management, and service requests.
• Ensured smooth coordination of service transfers and account updates, reducing customer downtime.
• Built rapport and maintained professionalism in all client interactions.

Travel and Booking Services Specialist

• Managed travel arrangements, itinerary planning, and booking assistance using global distribution systems (GDS).
• Supported clients in travel adjustments, cancellations, and rebookings, ensuring a seamless experience.

Bachelor's Degree – The National Teachers College (2009-09 – 2010-06)

High School Diploma – Quirino High School (2004-09 – 2005-06)

Elementary Education – Victoria School Foundation (2000-09 – 2001-06)