Ricky Bernabe

Industrial Engineer with experience in process improvement, data analysis, customer service operations, data encoding, and business process optimization. Skilled in Excel, Power BI, Lean Six Sigma methodologies, time and motion studies, and continuous improvement initiatives. Proven ability to analyze operational data, identify inefficiencies, and support data-driven decision making.

Process Improvement Intern at Norde International Distributors (2024-07 – 2024-08)

• Collected, validated, and analyzed payroll, attendance, overtime, and operational data to support business reporting and decision-making.
• Assisted in identifying process improvement opportunities by analyzing workflows and operational performance metrics.
• Performed time and motion studies to evaluate operational efficiency and recommend data-driven process enhancements.
• Managed and maintained accurate operational records, ensuring data quality and supporting reporting requirements.
• Collaborated with cross-functional teams to streamline business processes and improve operational effectiveness.

Admin Associate at The Hub Rentals (2023-12 – Present)

• Managed Airbnb and Messenger booking inquiries while coordinating with customers to ensure timely resolution and a seamless booking experience.
• Maintained and validated customer databases and booking records using Google Sheets, ensuring data accuracy and integrity.
• Analyzed booking trends, occupancy rates, and customer preferences to generate insights that supported business and operational decisions.
• Monitored key performance metrics and identified opportunities to improve service quality, operational efficiency, and customer satisfaction.
• Prepared and maintained reports to support business performance tracking and decision-making.
• Collaborated with stakeholders to streamline booking workflows and improve operational processes through data-driven recommendations.

Bachelor of Science in Industrial Engineering – Colegio de San Juan de Letran – Manila (2020-08 – 2025-05)