Ms. Aj Felix

Customer service and administrative professional with experience in customer support, technical assistance, order processing, and administrative operations. Reliable, adaptable, and detail-oriented, with strong communication and problem-solving skills. Experienced in handling customer concerns, processing documents, and providing efficient support in fast-paced environments.

Processing Agent at Active Leadgen LLC (2026-04 – Present)

• Process applications using internal systems and government platforms.
• Review traveler information and documents for accuracy and completeness.
• Check applications and submitted documents based on the required guidelines.
• Follow procedures to ensure accurate and complete submissions.
• Identify and report errors, missing information, or inconsistencies.
• Help improve processes to provide a smoother traveler experience.
• Meet team productivity and performance goals.

CS Phone VA at Catch Creation LLC (2026-01 – 2026-04)

• Answer inbound customer calls and assist with product inquiries.
• Provide website navigation and basic technical assistance.
• Handle billing questions and charge-related concerns.
• Provide order status and tracking updates.
• Assist with returns and replacements.
• Handle inbound emails and document customer complaints and interactions.

T.L.E Teacher at Lanie Casipe Learning Center, Inc. (2023-11 – 2025-05)

• Deliver engaging lessons while reinforcing learning goals for diverse students.
• Prepare lesson plans, learning materials, activities, and assessments.
• Conduct hands-on TLE activities and classroom projects.
• Maintain accurate academic records, grades, and progress reports.
• Adapt teaching methods to meet different learning needs.

Customer Service Specialist at Frazer Technologies LLC (2020-08 – 2022-11)

• Handle inbound and outbound calls, emails, and chat support for customers ordering funeral flowers.
• Process customer orders and payments through phone calls, ensuring accurate order details.
• Assist customers with product selection, order inquiries, and updates.
• Coordinate with partner flower shops to ensure accurate and timely deliveries.
• Resolve customer concerns with empathy and professionalism.
• Process customer requests and ensure accurate order information.

Property Management Assistant (2018-01 – 2019-03)

• Managed guest reservations through Airbnb, Booking.com, Agoda, and Trip.com.
• Monitored confirmed bookings through Cocotel, including check-in/check-out dates, number of nights, payment status, and booking amounts.
• Responded to guest inquiries and assisted with booking-related concerns.
• Coordinated check-in/check-out arrangements and unit preparation.
• Coordinated with cleaners and other service providers to ensure the unit was ready for incoming guests.
• Kept track of reservations and updated booking details to avoid scheduling conflicts

Barista / Server at Tea Club LLC. (2016-10 – 2017-11)

• Provide friendly and attentive customer service to guests.
• Take and process food and beverage orders accurately.
• Assist guests with menu and beverage selections.
• Handle customer requests and resolve concerns professionally.
• Process payments and maintain accurate transaction records.
• Maintain inventory and restock supplies as needed.

Guest Relation Executive at Ahalia Mussafah Hospital LLC (2015-04 – 2016-07)

• Assist patients and guests with inquiries, appointments, and hospital services.
• Handle inbound and outbound calls regarding doctors, schedules, services, and patient concerns.
• Verify patients’ insurance or health cards and check coverage for hospital services.
• Coordinate with doctors, nurses, and other departments to address patient concerns.
• Assist with billing inquiries and other administrative concerns.
• Handle patient concerns professionally while maintaining confidentiality.

Technical Support Representative at Pilipinas Teleserv Inc. (2014-03 – 2014-09)

• Assist customers with technical concerns through inbound calls.
• Diagnose basic connectivity problems and guide customers through appropriate solutions.
• Arrange technician appointments for unresolved issues requiring on-site assistance.
• Ensure customer satisfaction through clear communication and effective problem resolution.

Bachelor of Secondary Education in T.L.E. – Pampanga State Agricultural University (2014-04)