Riena Abaquita
Customer Service (ON CALL)
Talent
ButuanMember since May 22, 2026
Effective communicationTime managementProblem-solvingTeamworkAdaptabilityBasic computer operationsOnline researchCustomer Service
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Effective communicationTime managementProblem-solvingTeamworkAdaptability
About
A dedicated and detail-oriented professional with strong organizational and communication skills, committed to delivering quality work and contributing to organizational goals. Quick to learn, adaptable to new environments, and able to work effectively both independently and as part of a team.
Experience
Customer Service (ON CALL) at Mahigalaon Beach Resort (2024-10 – 2025-01)
- Greeted customers warmly and assisted with orders, inquiries, and requests in a polite and friendly manner.
- Resolved customer complaints or concerns calmly and fairly, ensuring issues were solved to their satisfaction.
- Consistently received positive feedback from customers for good service and helpful attitude.
OJT at Tourism Office (2023-01 – 2023-05)
- Welcome and assisted local and foreign tourists, provided accurate information about attractions, destinations, travel routes, accommodation.
- Responded promptly to inquiries via walk-in, phone calls, emails, social media messages in a friendly and professional manner.
- Helped maintain a clean, organized, and welcoming office environment for guests and colleagues.
Education
Senior High School in Humanities and Social Sciences (2018 – 2019)
Bachelor of Science in Tourism Management (2022 – 2023)
Skills
Customer Service (ON CALL)
