Rio Rosales
FRONT DESK RECEPTIONIST
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About
Friendly and professional receptionist with a proven track record of 8 years experience enhancing customer satisfaction through effective communication and problem-solving skills, ensuring a positive experience for all guests and customers both in office and food industry.
Experience
Receptionist - Todam food Inc - Alabang
(2022 - 2026)
I play a crucial frontline role in establishing the first impression for guests. This position goes far beyond simply greeting customers—it’s about setting the tone for the entire dining experience
- I Efficiently handle reservation systems, manage table allocation, and coordinate with the kitchen and serving staff for smooth service flow.
- also to Maintain clear and friendly communication with guests, handle complaints or special requests professionally, and provide information about menu items and promotions.
FRONT DESK RECEPTIONIST - CONGO GRILLE RESTAURANT - MALL OF ASIA, PASAY CITY
(2017 - 2019)
I am responsible for greeting guests, managing reservations, confirming bookings, answering inquiries, directing guests to their tables, handling customer concerns, and coordinating with kitchen and service staff to ensure a smooth dining experience. Multitasking skills are essential for restaurant staff, I also knowledgeable about waitress and bartender. These roles often require managing multiple responsibilities simultaneously, such as taking orders, serving food and drinks, preparing beverages, answering customer questions, handling payments, and ensuring guests have a positive experience.
Being able to switch quickly between tasks, stay organized, and maintain excellent customer service is key to success in such dynamic roles.
RECEPTIONIST/ADMINISTRATIVE ASSISTANT - EDUMAX - ALABANG, MUNTINLUPA
(2012 - 2015)
Customer Service assistance to visitors and clients. This involves answering calls and processing them appropriately, answering visitor concerns and requests, and fostering a welcoming environment. Oftentimes, this includes handling urgent/random administrative duties on demand taking notes or to deliver messages from the students and parents.
Education
High School - ARELLANO UNIVERSITY (2008 - 2012)
Bachelor of Science - Tourism Management - STI COLLEGE-SANTA ROSA (2012 - 2016)
ON THE JOB-TRAINING - Front Office - MICROTEL WYNDHAM HOTEL (SOUTH FORBES)
ON THE JOB-TRAINING - YEONG-NARA TRAVEL AND TOURS AGENCY(ALABANG)
