Customer Relation Manager - JOAS Corporation
(2017-01 - 2023-12)
- Welcomed clients and new guests with a warm and professional greeting.
- Scheduled appointments for clients' Preventive Maintenance Services (PMS).
- Entered and updated customer information in the company database.
- Responded promptly to customer inquiries and concerns.
- Managed and maintained service logs, reports, and customer records.
- Assisted customers with concerns regarding products and services.
- Performed Customer Relations Officer (CRO) and Front Desk administrative and clerical tasks.
- Investigated customer concerns and identified appropriate solutions.
- Conducted follow-up calls to ensure customer satisfaction.
- Reminded clients of their upcoming Preventive Maintenance Service schedules.
- Assisted the Billing Department when needed.
- Processed Point-of-Sale (POS) transactions.
- Assisted the Human Resources Department by interviewing job applicants during the recruitment process.
Admin Assistant - Xisco (Republic Cement)
(2023-02 - 2023-10)
- Processed client order requests through the company's system and coordinated deliveries.
- Contacted clients regarding order revisions and updates.
- Performed general administrative and clerical duties.
- Entered and updated data in the company's database.
- Conducted customer follow-up calls to ensure client satisfaction.
- Managed and responded to business emails.
- Utilized Microsoft Word and JD Edwards (JDE) system for daily operations.
- Maintained accurate customer and operational records.
Tea Girl/Admin - Sepco III (Riyadh Saudi Arabia) - Riyadh, Saudi Arabia
(2023-01 - 2024-12)
- Assisted with daily administrative tasks and office operations.
- Greeted visitors and guests in a professional and courteous manner.
- Served coffee, tea, and refreshments to visitors and staff.
- Ensured all visitors felt welcomed and comfortable.
- Prepared reports related to company invoices.
- Verified and maintained records of client and subcontractor invoices in the Tally accounting system.
- Worked closely with the Administrative Officer to ensure smooth office operations.
Online Sales Admin - JMET Marketing Online Shop
(2025-01)
- Processed order confirmations, cancellations, and shipment tracking.
- Responded to customer inquiries regarding orders and delivery status.
- Encoded and maintained daily sales records.
- Handled inbound and outbound customer calls to provide sales and order support.
