Robert Malapitan

Oversees housekeeping staff and daily operations to ensure that all areas meet high standards of cleanliness, hygiene, and presentation. Meet guests' expectations in providing world class service. Make sure to provide excellent "Guest Experience" to all.

Housekeeping Supervisor - Manila Southwoods Golf and Country Club

(2026-05)

• Oversees housekeeping staff and daily operations to ensure that all areas meet high standards of cleanliness, hygiene, and presentation.
• Meet guests' expectations in providing world class service.
• Make sure to provide excellent "Guest Experience" to all.
• Conducting training to staff for operation efficiency.
• Provide coaching and advice to staff for career growth.

Customer Representative - Afni Phils. - Sta.Rosa, Laguna

(2026-01 - 2026-04)

• Answer inbound calls, emails, and chats to assist customers with questions and concerns
• Provide accurate information about products, services, and company policies
• Resolve customer issues efficiently while maintaining a calm and professional tone
• Document interactions and update customer accounts in the CRM system.

Customer Representative - Iqor Phils.

(2025-03 - 2025-06)

• Answer inbound calls, emails, and chats to assist customers with questions and concerns
• Provide accurate information about products, services, and company policies
• Resolve customer issues efficiently while maintaining a calm and professional tone
• Document interactions and update customer accounts in the CRM system

Housekeeping Supervisor - Royal Caribbean International

(2018-12 - 2023-11)

• Oversees housekeeping staff and operations to ensure that all areas meet high standards of cleanliness, hygiene, and presentation

Stateroom Attendant - Royal Caribbean International

(2012-01 - 2018-12)

• Interacting with guests and making sure to meet their every need for the whole vacation experience.
• Maintaining room cleanliness to the highest standard

Bar Boy/Bar Server - Princess Cruise Lines

(2008-02 - 2011-06)

• Selling Beverages
• Interacting with guests

Laundry Man - Dusit Hotel Dubai

(2000-12 - 2002-09)

• Laundry Processing from sorting to washing up to folding and room delivery.

Waiter - Dusit Hotel Nikko

(1996-01 - 1999-08)

• Fine Dining Service, Banqueting, etc.

Refrigeration and Airconditioning - Pamantasan ng Makati (1994-03)

San Pedro National Highschool (1990-03)