Sheng Sheng

Dedicated and detail-oriented hospitality professional with over 10 years of experience in housekeeping supervision, customer service, and front office operations. Proven ability to maintain high cleanliness standards, supervise teams, and deliver excellent guest satisfaction. Knowledgeable in hotel standard operating procedures, room inspections, and service excellence.

Housekeeping Supervisor - Yathal Colorful Waterworld Spa, Inc. - Pasay City

(2017-11)

• Supervised housekeeping staff and daily cleaning operations
• Conducted room inspections to ensure cleanliness and readiness
• Maintained inventory of cleaning supplies and linens
• Ensured compliance with hotel hygiene and safety standards
• Addressed guest concerns and ensured satisfaction

Marketing Staff (Freelance/Event-Based) - Toyota Manila Bay Corporation - Pasay City

(2017-07 - 2017-08)

• Assisted in mall display setup and promotions
• Engaged with customers and provided product information

Front Desk Receptionist (Freelance/Event-Based) - UNWTO – 6th International Conference on Tourism Statistics - Remington Hotel – Pasay City

(2017-06 - 2017-06)

• Assisted guests and delegates with check-in and inquiries
• Provided administrative and front desk support

Customer Service Specialist / Food & Beverage - PAGCOR Club Kartini - Cavite

(2011-07 - 2014-04)

• Delivered high-quality food and beverage service
• Assisted guests and ensured satisfaction
• Maintained cleanliness and service standards

Cashier - Hokkien Food House - SM Bacoor

(2007-10 - 2008-01)

Food Attendant / Server - Mann Hann - SM Mall of Asia

(2006-10 - 2007-08)

Assistant Cashier / Sales Associate - ForMe Boutique - SM Bacoor

(2006-06 - 2006-04)

Sales Associate / Stock Clerk - Baby GUESS - SM Bacoor

(2005-04 - 2005-06)

Assistant Cashier / Sales Associate - Nike Stadium - SM Bacoor

(2004-05 - 2005-03)

Sales Associate - SM Homeworld Corporation - SM Bacoor

(2000-04 - 2000-08)

Bachelor of Science - Hotel and Restaurant Management - Saint Dominic College of Asia (2008-06 - 2011-04)

Secondary Education - Saint Joseph's Academy (2003-06 - 2008-04)

Primary Education - Governor P.F. Espiritu Elementary School (1988 - 1994)