Jomiel Mozar

Housekeeping Supervisor with progressive hotel experience spanning Room Attendant, Housekeeping Team Leader/OIC, Hotel Supervisor, and Housekeeping Supervisor roles. Experienced in leading day-to-day housekeeping operations, supervising and coordinating staff, managing manpower and schedules, maintaining room readiness and service standards, handling guest concerns, and coordinating closely with other hotel departments. Brings hands-on operational knowledge combined with supervisory experience and a strong focus on service quality, efficiency, and guest satisfaction.

Housekeeping Supervisor - SotoGrande Hotel - Katipunan, Quezon City

(2023-10 - 2026-08)

• Lead daily housekeeping operations and coordinate manpower deployment to support room readiness, cleanliness, and efficient hotel operations.
• Supervise housekeeping personnel, including staff scheduling, training, daily coordination, and performance oversight.
• Monitor guest satisfaction and respond to guest concerns, complaints, and service issues with appropriate action and follow-through.
• Coordinate with Front Office and other departments to align room status, room assignments, guest requirements, and operational priorities.
• Coordinate maintenance and repair requirements and follow up on issues affecting guest rooms and hotel facilities.
• Support room assignment decisions based on room availability and guest preferences indicated in reservations.
• Work closely with management and other departments to streamline operations and maintain service standards.
• Monitor operational costs, including labor costs, and support efficient use of manpower and hotel resources.
• Supervise front desk activities as part of broader hotel operations and ensure professional guest service and communication.
• Maintain a guest-focused approach while balancing operational priorities, staffing requirements, and service delivery.

Hotel Supervisor - Global Comfort Group Corporation - Quezon City

(2023-03 - 2023-09)

• Supervised daily hotel operations and coordinated staff to ensure smooth and efficient service delivery.
• Managed staff scheduling, training, supervision, and daily operational coordination.
• Handled guest complaints, concerns, and service-related issues and coordinated appropriate resolutions.
• Coordinated with different departments to improve workflow, communication, and operational efficiency.
• Monitored guest satisfaction and ensured guest concerns were properly addressed.
• Supported room assignment and availability coordination based on operational requirements and guest preferences.
• Coordinated maintenance and repair requirements to support uninterrupted hotel operations.
• Assisted in monitoring revenue management and labor costs.

Housekeeping Team Leader / OIC - Hop Inn Hotel - Manila

(2023-02 - 2023-03)

• Assisted in leading daily housekeeping operations and coordinating housekeeping personnel.
• Supervised staff deployment and supported scheduling, training, and daily manpower coordination.
• Monitored housekeeping service delivery and assisted in maintaining room and service standards.
• Coordinated with other hotel departments to address operational requirements and guest needs.
• Handled guest concerns and assisted in resolving service-related issues.
• Coordinated maintenance and repair concerns affecting housekeeping operations.
• Assisted in room assignment coordination and broader hotel operational requirements.

Housekeeping Room Attendant - Hop Inn Hotel Ermita - Manila

(2016-06 - 2023-02)

• Performed guest room and housekeeping services in accordance with hotel service standards.
• Maintained cleanliness, orderliness, and readiness of assigned rooms and areas.
• Delivered guest service and responded professionally to guest requests and concerns.
• Communicated effectively with guests, colleagues, and other departments.
• Handled basic administrative and computer-related functions.
• Worked as part of a team to meet daily room and operational requirements.
• Developed strong hands-on knowledge of housekeeping procedures, service delivery, and hotel operations.

Bachelor's Degree - Pharmacy - Our Lady of Fatima University (2015-06 - 2017-10)