Rocelle C. Anaya

Customer service and administrative professional with 5+ years of combined experience in customer support, billing, warehouse operations, and office administration. Skilled in account assistance, transaction processing, refunds and credits, documentation, records management, and customer communication. Known for accuracy, reliability, adaptability, and the ability to follow procedures while maintaining service and productivity standards.

Customer Service Representative at Transcom Global Solutions (2023-12 – 2025-11)

• Delivered professional and efficient customer service while resolving inquiries and account concerns.
• Assisted customers with internet promotions and related account services.
• Processed refunds and account credits accurately in accordance with company procedures.
• Maintained accuracy and attention to detail when handling customer transactions and account information.
• Collaborated with team members to meet service, quality, and productivity standards.

Associate at Vox Professional (2022-06 – 2022-12)

• Performed assigned operational tasks while maintaining quality, accuracy, and productivity standards.
• Communicated effectively with customers and team members to support daily operations.
• Followed established company processes, procedures, and workplace requirements.
• Adapted to changing responsibilities and operational requirements.
• Worked collaboratively with colleagues to accomplish team objectives.

Warehouse Management Staff / Biller at Princeworld Marketing Corp. (I-Mart) (2020-01 – 2022-12)

• Supported daily warehouse operations, inventory activities, and workflow coordination.
• Prepared and processed billing documents and related transactions.
• Maintained accurate records and organized operational documentation.
• Coordinated with team members to support efficient warehouse and billing processes.
• Assisted in maintaining smooth day-to-day warehouse and billing operations.

Eye Clinic Secretary at Moscoso Eye Clinic (2013-01 – 2013-06)

• Provided administrative and front-desk support in a clinical office environment.
• Assisted with routine records, scheduling, and customer communication tasks.

Bachelor of Science in Information Technology – Colegio de San Jose

Secondary Education – Iloilo City National High School (2008-01 – 2009-12)

Elementary Education – Severo Abeto Elementary School (2003-01 – 2004-12)