Roel D. Corpuz

Detail-oriented operations and quality leader with over 14 years of experience managing large-scale teams, evaluating performance, enforcing quality standards, and ensuring process compliance in customer service and back-office environments. Skilled in content evaluation, quality assurance, data review, performance analysis, and adherence to structured guidelines. Experienced in analyzing large volumes of information, identifying patterns, maintaining accuracy standards, and providing actionable feedback to improve quality outcomes.

Strong written communication skills with a proven ability to document observations objectively and consistently. Seeking to leverage extensive quality management, analytical, and process governance experience in AI training, music and audio annotation, video annotation, content analysis, data labeling, and quality assurance projects.

Senior Operations Manager / Service Delivery Lead at Accenture Inc. (2026-06 – Present)

• Lead quality and operational governance across multiple teams and functions.
• Establish performance standards and quality review processes.
• Analyze trends, identify inconsistencies, and implement corrective actions.
• Drive continuous improvement initiatives through data analysis and feedback mechanisms.
• Conduct detailed audits and evaluations to ensure adherence to defined standards.
• Develop reporting structures and quality measurement frameworks.

Operations Manager at Accenture Inc. (2020-09 – 2026-05)

• Managed multiple Team Leads and large-scale operational teams.
• Performed regular quality audits and performance assessments.
• Ensured strict adherence to process documentation and operational guidelines.
• Analyzed operational data to identify trends, anomalies, and quality gaps.
• Maintained detailed documentation and reporting for business stakeholders.
• Developed structured coaching and feedback programs to improve quality outcomes.
• Established accountability frameworks and monitoring mechanisms.

Team Manager at Accenture Inc. (2020-06 – 2020-09)

• Evaluated performance against defined standards and metrics.
• Conducted regular reviews requiring accurate observation and documentation.
• Provided structured feedback based on detailed assessments.
• Maintained data integrity and reporting accuracy.

Team Manager / Senior Team Manager / Acting Operations Manager at Alorica (2016-06 – 2020-06)

Walmart eCommerce & ASDA Programs

• Managed back-office operations involving large volumes of digital content and customer interactions.
• Reviewed case documentation and workflow accuracy.
• Ensured adherence to quality guidelines and operational procedures.
• Conducted detailed reviews and audits of team outputs.
• Maintained consistency and accuracy across multiple projects and stakeholders.

Team Manager / Customer Sales Representative at Expert Global Solutions (SiriusXM) (2012-08 – 2016)

• Reviewed customer interactions for quality and compliance.
• Maintained accurate system documentation and record updates.
• Performed detailed analysis of customer issues and resolution data.
• Utilized active listening and analytical skills to evaluate customer communications.