Technology Support Engineer - Fujitsu - WeServ Systems International, Inc. - Taguig City
(2020-12)
- Site Reliability Engineering (SRE) & Core Operations: Formulated and implemented standardized operational processes for client SRE Project. Authored detailed technical procedure manuals and step-by-step workflow documentations to optimize cloud environment operations.
- Cloud Infrastructure Automation & Research: Engineered automated, verified deployments utilizing AWS Services, Terraform, and VS Code. Actively conducted deep-dive technical research and data simulations to ensure reliable platform architectures.
- Cloud Security & Vulnerability Investigation: Conducted proactive manual vulnerability assessment checks using global official security websites and vendor portals. Systematically utilized AWS Monitoring dashboards to inspect service metrics, trace anomalies, and eliminate potential infrastructure threats.
- System Lifecycle & Platform Maintenance: Supervised the critical deployment of software patches, system updates, and architecture upgrades for client environments, ensuring complete execution of strict pre- and post-maintenance verification routines.
- Cross-Border Technical Operations & ITSM: Acted as a central technical contact for major Japanese counterpart projects (including Telecom, Insurance, Cosmetics, and Data platforms). Fully managed and updated ServiceNow application configurations, workflows, dashboards, and role permissions.
Network and Security Operations Center Engineer - WeServ Systems International, Inc.
(2015-09 - 2020-12)
- Enterprise Incident Management: Provided critical Tier 1 and Tier 2 Remote Infrastructure support for high-profile global operations. Acting as the primary responder for system alert handling.
- Security Alert & Threat Monitoring: Continuously monitored and triaged real-time network and system security alerts to identify potential threats, unauthorized access, or policy violations. Coordinated closely with internal security teams to execute standard incident response and isolation protocols.
- Infrastructure Monitoring: Continuously monitored global enterprise devices (servers, switches, routers, etc.) to guarantee maximum operational availability, capacity health, and performance reliability using tools like CA Spectrum, OpManager, Zabbix, SystemWalker, Splunk.
- Major Incident Bridge Facilitation: Spearheaded high-pressure crisis bridge calls for Majors Incidents, Possible Major Incidents, and Emergency Changes, establishing rapid troubleshooting, multi-team alignment, and strict adherence to service-level agreements (SLA).
- Operations Reporting & Documentation: Tracked and compiled technical incident data to formulate comprehensive weekly and monthly operational reports, authored system documentation detailing server commissioning/decommissioning statuses and firewall rule configurations.
Data Entry Specialist - Imagenet Philippines, Inc.
(2014-08 - 2015-04)
- Responsible for entering data into databases quickly and accurately
- Takes orders from customers and entering them into a tracking system
- Responsible for prioritizing and batching information for data entry and completing information analysis for procedures and reports
IT Trainee - Security Bank Savings
(2013-09 - 2014-02)
- OJT for the IT team, helped in maintaining hardware, software, and other systems
- Organized and maintained company's IT resources
- Assisted with troubleshooting issues and provide technical support among company employees
