Ivan Michael Orido
IT Infrastructure & Technical Support Engineer | BS Computer Engineering
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About
Motivated Computer Engineering graduate with practical corporate apprenticeship experience in IT infrastructure support and enterprise system operations. Demonstrated expertise in hardware diagnostics, workstation deployment, network troubleshooting (LAN/WAN, subnets, routers, switches), and multi-platform environments (Windows 11, Linux Mint). Experienced in full-stack hardware-software integration through academic capstone research in IoT sensor networks.
Adept at collaborating with cross-functional technical teams to resolve incidents promptly, maintain high system availability, and enhance operational efficiency.
Experience
IT Intern (Technical Support Engineer Apprentice) at Value Care Health Systems, Inc. (ValuCare) (2026-02 – 2026-04)
- End-User Technical Support: Delivered L1/L2 technical support to corporate employees, troubleshooting hardware, software, and peripheral incidents to minimize workflow downtime.
- Workstation Deployment: Provisioned, configured, and deployed office desktop PCs and laptops while performing operating system upgrades and routine security patches.
- Network Troubleshooting: Collaborated with network administrators to resolve local area network (LAN) connectivity issues, IP address conflicts, and switch configurations.
- Technical Documentation: Documented standard operating procedures and recurring hardware troubleshooting steps to facilitate effective team knowledge sharing.
Education
Bachelor of Science in Computer Engineering – Rizal Technological University (RTU) (2022 – 2026)
Senior High School in STEM Strand – Buting Senior High School (2016 – 2022)
Junior High School – Escuela Catolica de San Sebastian (2016 – 2022)
Primary Education – Pinagbuhatan Elementary School (2010 – 2016)
