Operations Manager Business Processes & Compliance
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Accomplished and goal-driven executive with more than 17 years' experience in strategic, tactical business leadership, program/project management, customer success, technology, AI, Machine learning, BPO and banking/finance.
Expertise includes managing business process change using DevOps and Agile Methodologies to achieve maximum results with effective strategy, planning, and communication skills as well as a solutions-oriented approach to problem-solving.
A Hubspot Certified Trainer, 1st in the Philippines.
In my current role as Manager - Business Process & Compliance, I am responsible for enforcing solutioning and customer support processes, ensuring compliance, and identifying process gaps for corrective actions. I also develop operational metrics and measure business performance, conducting root-cause analysis and recommending action steps to mitigate risks. As a Customer Success Manager, I excel in managing client relationships, driving growth and retention, and identifying revenue opportunities.
I have a proven track record in training both staff and customers to increase efficiency and reduce churn. Additionally, I have worked closely with supply chain teams to customize solutions and improve overall performance. In my previous role as Head of Strategy and Implementation, I successfully managed client implementation projects, provided strategic direction, and led process improvements.
Throughout my work history, I have gained expertise in digital channel establishment, team management, training, process optimization, and problem-solving.
DECEMBER 2013 - DECEMBER 2016
“Bachelor of Business Administration” Itanagar, India
JUNE 2001 - DECEMBER 2006
“Bachelor of Science in Information Management” Pasig, Philippines
