Eric Morales

Qualified and experienced Visa Processing, Operations, and Compliance Professional with over 10 years of expertise in handling visa applications, administrative operations, and customer service. Experienced in conducting due diligence, verifying company legitimacy, and ensuring compliance with internal policies to mitigate fraud risks. Proficient in immigration processes and regulatory requirements, with strong analytical, organisational, and communication skills.

Adept at managing multiple priorities efficiently in fast-paced, international environments.

Case Manager - Immigration (Australian Visas) at Good Day Migration (2025-08 – Present)

• Manage established records management systems, including maintaining filing arrangements and ensuring document security.
• Compose and prepare routine and non-routine correspondence, reports, and client communications to facilitate information flow.
• Organise and manage appointments, meeting schedules, and client follow-ups.
• Coordinate and produce complex documents, submissions, and visa application packages using computer and office equipment.
• Provide advice and information to clients regarding service delivery, current requirements, and resource allocation within the area of responsibility.
• Identify trends in client enquiries and ensure appropriate follow-up to meet service standards.
• Operate and maintain computer equipment and software relevant to case management and client files.
• Manage a diary and itinerary planning for the efficient coordination of migration casework.

Admin Assistant / Visa and Documentation Officer (Australian Visas) at Gogozing Migration (2024-01 – 2025-08)

• Process various Australian visa types, including Visitor, Student, Partnership, and Work visas.
• Assist clients in preparing and submitting skills assessment applications (VETASSESS, ACS, AITSL, TRA, ACTS, CDR).
• Organize and manage client documents, ensuring timely and accurate submission.
• Handle confidential client information with discretion.
• Provide positive and supportive client interactions at all stages of the visa process.
• Perform data entry tasks in Immi and other online portals related to visa applications.

Operations and Compliance Executive at Snaphunt Pte Ltd (2022-09 – 2026-06)

• Conduct due diligence and verify recruiter/employer accounts to ensure company legitimacy and prevent fraudulent or scam activity.
• Perform compliance checks aligned with internal policies and platform standards.
• Conduct data entry and maintain system integrity through regular updates.
• Respond to customer inquiries via email, providing professional and timely support.
• Generate regular reports on data entry activities and performance metrics.
• Deliver ad hoc administrative support as required by the team.

Documentation Officer at Universal Holidays Inc. (2019-06 – 2021-12)

• Received and processed visa application documents.
• Scanned, organized, and filed application materials.
• Coordinated with clients and accounts regarding immigration visa processes.
• Performed data entry tasks with precision.
• Responded to inquiries via calls and emails.

Senior Visa Officer (New Zealand & Spain) at VFS Global (2013-07 – 2019-06)

• Processed immigrant and non-immigrant visa applications for New Zealand and Spain.
• Investigated and documented fraudulent cases.
• Coordinated with embassies to verify and track supporting documents.
• Collected and managed applicants' biometric data.
• Released passports and responded to inquiries via phone and email.

Bachelor of Science in Computer Science – ICCT Colleges (2009 – 2013)