Rona Andrea Lopez

Dedicated and results-oriented Senior Specialist with extensive experience in customer experience, sales, and marketing. Skilled in driving customer satisfaction, managing administrative operations, and supporting team objectives. Seeking to leverage expertise in customer engagement, digital journeys, and operational coordination to contribute to organizational success.

Senior Specialist – Customer Experience Ambassador - Globe Telecom Inc. - Lucena Branch

(2003-12)

• Assist customers in navigating platforms and digital services, enhancing their overall journey.
• Apply sales and service transactions using internal systems, including payment and billing processing.
• Manage store operations, including inventory, delivery, reporting, and administrative tasks.
• Act as Officer-in-Charge (OIC) when store manager and assistant manager are unavailable.
• Handle reports, credit card monitoring, and other payment-related documentation.
• Cashiering, Sales and after Sales Function

Sales & Marketing Staff - Calmar Land Development Corp. - Lucena City

(2002-07 - 2003-12)

• Managed sales inquiries, property presentations, and order processing for buyers.
• Assisted new agents and buyers during site visits and closing sales.
• Documented daily sales and weekly reports; coordinated with branch offices on sales status.
• Updated sales forms, policies, and programs; assisted general manager in sales activities.
• Conducted training coordination and processing for newly accredited sales agents.

AB - Communication - Sacred Heart College (1998-06 - 2002-03)