Rona Jean Malicad
Front Office and Guest Relations professional with 3+ years of experience in a luxury wellness resort
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About
Front Office and Guest Relations professional with 3+ years of experience in a luxury wellness resort serving high-profile local and international guests. Skilled in high-volume check-in/check-out operations, VIP guest handling, concierge services, and service recovery. Proven ability to deliver personalized, seamless guest experiences while maintaining excellence in fast-paced, high-occupancy environments.
Proficient in Opera PMS (Full Version) and GXP, with strong cross-cultural communication and problem-solving skills.
Experience
GUEST AMBASSADOR at The Farm at San Benito — Autograph Collection (2022-08 – 2026-04)
- Deliver luxury guest service in a high-end wellness resort with international guests.
- Manage full Front Office cycle including check-in, check-out, upgrades, room allocation, and guest requests.
- Process reservations, billing, payments, and maintain accuracy in Opera PMS system (Full Version) and Guest Experience Platform (GXP). Coordinate daily with different departments for smooth guest operations.
- Resolved guest issues with a strong focus on service recovery, contributing to consistently positive guest feedback and repeat stays
- Provide personalized concierge services including restaurant reservations, transport arrangements, and curated local recommendations.
- Maintain professional communication across all channels, ensuring brand-standard service delivery.
Education
Bachelor of Science in Hospitality Management – La Consolacion College Tanauan (2022)
General Academic Strand – Almond Academy (2018)
