Natasha Gabrielle Conde

Results-driven Virtual Assistant with 7+ years of experience in administrative support, customer service, quality assurance, training, and e-commerce operations. Skilled in email and calendar management, data entry, customer support, SOP creation, reporting, online research, CRM systems, and process improvement. Proven ability to support remote teams, streamline workflows, and deliver exceptional client experiences.

Virtual Assistant / E-commerce Operations Assistant at ELAI Inc. (2024-12 – 2026-04)

• Managed inboxes, calendars, reports, and business documentation.
• Provided customer support via email and chat.
• Handled order processing, shipment tracking, supplier coordination, and product uploads.
• Created SOPs and prepared weekly sales and performance reports.

Quality Assurance Analyst & Subject Matter Expert at BroadPath (2023-10 – 2025-07)

• Monitored customer interactions and compliance standards.
• Prepared audit reports, identified process improvements, and supported onboarding.
• Handled escalations and maintained process documentation.

Trainer at Concentrix (2022-12 – 2023-04)

• Conducted onboarding, coaching, and performance evaluations.
• Developed training materials and tracked trainee performance.

Sales Advisor at Concentrix (2021-12 – 2022-12)

• Managed customer inquiries, account concerns, and sales opportunities.
• Maintained CRM records and exceeded service expectations.

Customer Service Representative at Alorica (2020-09 – 2021-11)

• Resolved customer concerns and maintained accurate documentation.

Bachelor of Science in Business Administration – ABE International Business College (2023)