Service Delivery Operations Analyst at CIBI Information Inc. (2022-06 – 2025-01)
- Optimized candidate verification and background checks, reducing onboarding delays and improving process reliability.
- Delivered accurate, detailed client reports that enhanced decision-making and strengthened client trust.
- Coordinated with cross-functional teams to resolve documentation discrepancies, ensuring compliance with company standards.
- Conducted credit assessments and identity verification with zero confidentiality breaches, reinforcing data integrity.
- Trained and mentored new team members, accelerating onboarding efficiency and role readiness.
Customer Service Representative (Collections & Customer Service) at Concentrix (2021-10 – 2022-06)
- Managed inbound and outbound call queues, handling delinquent accounts and customer inquiries with efficiency and professionalism.
- Conducted telephonic interviews to negotiate payment plans, recover outstanding balances, and support debt collection efforts.
- Assisted customers with product and membership details, online orders, billing, returns, and complaints, ensuring first-call resolution whenever possible.
- Delivered accurate account status updates and improved transparency, reducing escalations and strengthening customer trust.
- Identified opportunities to enhance customer experience and proposed solutions to internal and external issues.
Commercial Assistant Manager at Saleh Hamad Al Abdullatif Trading Group Co. (2013-05 – 2018-12)
- Prepared agendas, documents, and assisted in meeting transcription.
- Coordinated with leadership and colleagues to support daily operational tasks.
- Maintained confidential company records and ensured compliance with documentation standards.
- Managed AX Dynamics software for goods provision and e-commerce transactions.
- Provided technical support and system maintenance to sustain operational efficiency.
