Roselle Intes

Compliance Coordinator with almost 4 years of experience in meticulous healthcare professional requirements indexing and document authentication. Adept at supporting special projects, and ensuring timely, efficient operations. My work has been recognized for consistently achieving top-tier performance scores, as evidenced by receiving an 'exceeds expectations' rating on my annual scorecards for three consecutive years.

This recognition has resulted in awards and certificates, and I have always been assigned as a mentor when there's a new team member. Proven success as a Customer Service Representative in an airline account. Elevating customer experience and loyalty through strategic initiatives.

Skilled in reservations, ticketing, and resolving inquiries, leading to heightened satisfaction ratings. Ability to work under pressure with exceptional time management and critical thinking abilities. Known for effective communication and leadership skills, along with adaptability and a talent for multitasking.

Seeking a challenging role to leverage expertise in compliance and customer service.

Compliance Coordinator at PSG Global Solutions (AMN Healthcare) (2021-09 – 2025-06)

Inspected and authenticated documents of Nurses and Allied Health Professionals, managed vendor management systems, and coordinated with clinical teams.

• Inspected documents of Nurses and Allied Health Professionals, such as licenses, certificates, background checks, attestations, and immunizations for legitimacy, ensuring any/all questionable documents are reviewed by department management
• Managed candidate submission through vendor management systems (VMS), including Shiftwise, Medefis, SAP Fieldglass, HWL, Beeline, BlueSky, b4Health, HealthTrust, E-Recruit, Simplify, Vector, Aya Connect, VNDLY, Stafferlink, etc.
• Adept at uploading, categorizing, and tracking compliance records
• Coordinated with clinicians and US-based teams for follow-ups and updates
• Practiced in crafting detailed, actionable, and friendly user SOPs
• Supported Special Projects and other tasks

CSR (Customer Service Representative) at Teleperformance (Hawaiian Airlines) (2019-07 – 2021-05)

Developed and implemented customer service strategies, assisted with reservations and ticketing, and handled customer inquiries and complaints.

• Developed and implemented customer service strategies that improved customer experience and loyalty
• Assisted customers with reservations, ticketing, and boarding
• Handled customer inquiries and complaints, resulting in an increase in customer satisfaction ratings
• Developed and maintained relationships with customers to ensure repeat business

CSR (Customer Service Representative) at Teleperformance (Hawaiian Airlines) (2015-07 – 2019-04)

Customer service role at Hawaiian Airlines through Teleperformance.

Accounting Clerk at Digimatrix Technology Incorporated (2019-01 – 2019-03)

Internship position in accounting.

Bachelor of Science in Mathematics – University of Caloocan City (2015-07 – 2019-04)