Roy Arado

Experienced customer support with 8 years of experience in remote and call center environments. Skilled in customer service, appointment scheduling, email communication, data entry, and handling reservations. Reliable, organized, and eager to contribute as a Virtual Assistant.

Appointment Setter at WebSam

• Qualified leads through email communication.
• Scheduled appointments for attorneys.
• Updated and maintained CRM records.

Remote Reservation Specialist at HotelPlanner (2021-03 – 2026-03)

• Assisted customers with hotel reservations.
• Responded to customer inquiries via phone.
• Delivered excellent customer service in a remote environment.

Customer Service & Sales Representative at Expedia (BPO) (2015-01 – 2018-01)

• Assisted customers with hotel bookings, flight and car rental.
• Met customer satisfaction and sales goals.
• Provided phone support in a fast-paced call center.

Bachelor of Science in Computer Science – Interface Computer College

Secondary – Dona Carmen Denia National High School