Rr Linde

WORKFORCE MANAGEMENT REAL TIME ANALYST & NICE CXone Administrator

Talent

PHMember since July 20, 2026

CxOneNICE CXone administrationRoutingReportingConfigurationNICE CXone StudioReal time monitoringPerformance reportsForecast schedule

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CxOneNICE CXone administrationRoutingReportingConfiguration

About

Proven ability to independently handle NICE CXone administration, configuration, and technical support. Experienced in managing CXone users, agents, skills, queues, routing, callbacks, voicemail, and other core platform functionalities. Strong troubleshooting skills in resolving platform, routing, IVR, and configuration issues, identifying root causes, implementing appropriate solutions.

Experience

Cxone Administrator - NICE CXONE

Experience in platform administration, troubleshooting, routing, reporting, and configuration. Experienced with users, agents, skills, queues, callbacks, voicemail, and NICE CXone Studio. Skilled in troubleshooting IVR and routing issues, modifying and developing Studio scripts, analyzing CXone reports, documenting technical findings, and supporting contact center operations.

Real Time Administrator - UNIFIN

(2021 - 2022)

Manages credit and back office operation for US Credit Line. Real time monitoring, outages reporting and overall POC for any real time adjustment. Provides detailed performance reports to operations and suggestion on how to manage the agents KPIs.

Real Time Analyst - Operation - ALORICA

(2018 - 2021)

Manage multiple vendors operations team and act as POC of command center operations. Provide multiple reports that will cater operations need, providing overviews/forecast schedule and assist real time for any allocation changes, outages and performance review.