Senior IT Manager | Service Delivery & Infrastructure Leader | Digital Transformation
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Accomplished IT Leader and Service Delivery Specialist with extensive experience directing enterprise IT operations, infrastructure projects, and cross-functional teams. Proven track record in aligning technology strategies with business objectives to optimize service availability, streamline service desk delivery, and modernize infrastructure. Adept at managing vendor partnerships, service level agreements (SLAs), and complex cabling and hardware deployments to support organizational growth.
Strategy & Governance: IT Operations, Service Delivery Management, Vendor & SLA Management, IT Cost Optimization
Infrastructure & Security: Enterprise Infrastructure Planning, Cabling Projects, Access Control & CCTV Systems, Hardware Lifecycle Management
Team Leadership: Stakeholder Alignment, Process Automation, Incident & Change Management, Cross-Functional Leadership
Independent IT Consultant / IT Advisory
Self-Employed | September 2026 – Present
Provide strategic consulting on IT infrastructure design, network cabling proposals, and service management frameworks.
Assist mid-to-large enterprises in evaluating IT service delivery capabilities, vendor selection, and hardware lifecycle investments.
Formulate technology roadmaps aimed at enhancing system reliability and operational efficiency.
IT Manager La Rose Noire | July 2024 – September 2026
Led overall IT operations, service management, and technology infrastructure across regional facility locations.
Managed cross-functional IT teams, ensuring adherence to strict SLAs, incident response protocols, and service desk performance targets.
Oversaw key infrastructure upgrade initiatives, including vendor management, network cabling overhauls, and security system installations (CCTV & access sensors).
Optimized IT procurement and vendor contracts, delivering cost efficiency while maintaining high operational uptime.
(Include your earlier roles below this following the same bullet-point structure focusing on key operational impact and results.)
Bachelor of Science in Computer Engineering
