Samar Al-khoja

Digital Marketing Assistant with hands-on marketing experience developed through business ownership, practical projects, and independent learning. I bring a combination of marketing knowledge, business understanding, and diverse experience across customer service, quality assurance, education, and operations. I'm a proactive, adaptable, and self-directed learner who takes initiative, pays attention to detail, and brings creativity, resourcefulness, and a strong willingness to learn, contribute, and grow.

CONTENT & BRAND PROMOTIONS COORDINATOR at SIMPLY BELGIAN WAFFLES (2024-12 – 2026-01)

• CREATED MARKETING COPY AND PROMOTIONAL CONTENT FOR SOCIAL MEDIA, PRODUCTS, CAMPAIGNS, AND CUSTOMER COMMUNICATIONS.
• DEVELOPED AND MAINTAINED BRAND VOICE, MESSAGING, AND VISUAL CONTENT ACROSS DIGITAL CHANNELS.
• CREATED SOCIAL MEDIA GRAPHICS, PROMOTIONAL BANNERS, CAROUSELS, AND CAMPAIGN ASSETS USING CANVA.
• PLANNED, SCHEDULED, AND PUBLISHED SOCIAL MEDIA CONTENT AND PROMOTIONS USING BUFFER.
• USED CUSTOMER FEEDBACK AND ENGAGEMENT TO REFINE MESSAGING, OFFERS, AND PROMOTIONAL CONTENT.
• SUPPORTED E-COMMERCE, CUSTOMER ENGAGEMENT, AND DAY-TO-DAY MARKETING OPERATIONS ALONGSIDE BUSINESS OPERATIONS.

QUALITY ASSURANCE ANALYST / CONTENT MODERATOR at CEBU CITY (2020-01 – 2023-12)

• REVIEWED USER-GENERATED CONTENT FOR POLICY COMPLIANCE, ACCURACY, AND QUALITY STANDARDS.
• IDENTIFIED CONTENT ISSUES AND APPLIED ESTABLISHED GUIDELINES ACROSS HIGH-VOLUME WORKFLOWS.
• MAINTAINED QUALITY THROUGH AUDITS, DOCUMENTATION, AND CONTINUOUS PROCESS IMPROVEMENT.
• SUPPORTED MODERATOR ONBOARDING, CALIBRATION, AND GUIDELINE REFINEMENT.
• DEVELOPED STRONG ATTENTION TO DETAIL, CONSISTENCY, AND DEADLINE-DRIVEN WORKFLOW MANAGEMENT.

BSIT – Northern Mindanao Colleges