Sarah Jane Ducala

Detail-oriented Administrative Assistant with experience managing office operations for a carpet cleaning business and handling insurance benefits claims. Skilled in coordinating with clients, scheduling appointments, managing emails and phone calls, and ensuring smooth daily operations. Brings strong organizational skills, accuracy in record-keeping, and the ability to manage tasks efficiently in fast-paced environments.

Admin & Client Support at RDLG Carpet Cleaning (2017-09 – Present)

Husband's Business

• Managed email inquiries, follow-ups, and client communications
• Prepared service quotations and cleaning proposals
• Scheduled appointments and coordinated daily job assignments
• Maintained client records and service documentation
• Key Achievement: Improved client communication and scheduling efficiency by managing email inquiries, follow-ups, and daily job assignments, helping ensure timely service delivery and customer satisfaction.

Accounts Officer – Benefits / Accounting Department at Winternitz Associates Insurance Brokers Corp. (2017-09 – 2023-08)

• Entered and maintained client and company data in the IIBS system
• Processed client payments, insurance remittances, and expense transactions
• Assisted clients with account inquiries and insurance claims
• Maintained organized files and accurate records
• Key Achievement: Maintained accurate financial and client records in the IIBS system, supporting efficient processing of payments, insurance remittances, and client account inquiries while helping ensure accurate documentation and compliance.

HR & Payroll Officer at HBSM Manpower Consultancy Services (2015-02 – 2017-08)

• Processed payroll and maintained employee records
• Calculated salaries, benefits, and statutory deductions
• Ensured compliance with payroll and labor regulations
• Key Achievement: Ensured accurate and timely payroll processing by calculating salaries, benefits, and statutory deductions while maintaining employee records and supporting compliance with labor regulations.

Receptionist and Invoicing Clerk at Winternitz Associates Insurance, Inc. (2000-02 – 2014-09)

• Provided clerical and administrative support
• Processed invoices, checks, and correspondence
• Managed calls and incoming/outgoing mail
• Assisted account officers with daily tasks
• Key Achievement: Provided reliable administrative and clerical support by managing calls, correspondence, invoices, and documentation, contributing to smooth daily office operations and efficient account support.

Bachelor of Science in Commerce, Major in Management – Saint Ferdinand College