Schereid Ugnasi

High-performing Social Media Marketing Specialist, Virtual Assistant, and former Science Research Assistant with a proven track record of driving engagement, managing affiliate campaigns, and translating complex agricultural and technical research into compelling digital content. Adept at leveraging modern design and AI tools (Canva, ChatGPT, Claude) to craft strategic marketing materials, alongside maintaining high-volume customer care and data-driven workflows. Proficient in end-to-end e-commerce operations, community management, and delivering clear, empathetic cross-channel communication across social platforms, email, chat, and helpdesk systems.

Beekeeping Subject Matter Specialist & Operations Assistant - PIA’s Bee Farm

(2025 - 2026)

• Acted as the primary point of contact for technical inquiries, simplifying complex operational concepts for diverse audiences across digital and email channels.
• Spearheaded training programs, managed live Q&A sessions, and delivered targeted troubleshooting advice to drive user engagement and client success.
• Executed client email outreach, managed proposal distribution workflows, and coordinated schedules across internal teams.
• Verified processing protocols and product standards to ensure full compliance with official organic guidelines (Philippine National Standard).

Science Research Assistant - Benguet State University

(2023 - 2024)

• Conducted scientific studies and field experiments focused on apiculture, colony health, and sustainable beekeeping management systems within the Cordillera region.
• Assisted in data collection, monitoring, and statistical analysis for bee breeding programs, hive productivity, and floral resource utilization.
• Authored technical reports, documentation, and research summaries to support institutional project deliverables and regional agricultural development initiatives.
• Facilitated technical briefings and farm tours for academic delegations, local stakeholders, and partner organizations, communicating research findings and best apiculture practices.

Virtual Operations Assistant - Limbo Top

(2021 - 2022)

• Monitored product reviews, gathered customer feedback, and generated qualitative reports to support marketing strategies and product improvements.
• Delivered clear, empathetic solutions across high-volume email channels for order tracking, technical support, and customer inquiries.
• Managed end-to-end order processing and fulfillment via Shopify and ShipBob, tracking shipments and resolving carrier discrepancies.
• Evaluated return requests, exchanges, and cancellations in alignment with store policies, ensuring smooth resolutions.
• Created asynchronous Loom video guides to streamline team onboarding and address recurring customer queries.

Customer Service Representative - Foundever (formerly SITEL)

(2017 - 2018)

• Provided high-quality inbound customer support for the Tribune Account, managing account creations, subscriptions, and profile updates.
• Investigated subscription disputes, submitted formal escalation reports to back-office teams, and collaborated with supervisors on case studies.
• Delivered high-volume virtual customer support across phone, chat, and email, addressing inquiries regarding account management, billing structures, products, and services.

Bachelor of Science - Agriculture - Benguet State University (2018 - 2022)

Diploma - Restaurant Services - Cordillera State Institute of Technical Education (2015 - 2017)