Sean D'Tan
Motivated individual with 5 months working experience in Product Control/Quality Control and 6 months in BPO Customer Service Representative
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About
Motivated individual with 5 months working experience in Product Control/Quality Control and 6 months in BPO Customer Service Representative. Presently seeking a new role where I can contribute fresh ideas, collaborate with experienced professionals, and be mentored to build a successful long-term career.
Experience
Product Control/Quality Control (PCQC) - Optia Limited Inc. - Dasmariñas, Cavite
(2025-09 - 2026-02)
- Inspect parts that were made from the machine area to check if the parts are compliant to the blueprint.
- Measuring light of the fiber coming from the assembly team to ensure that the data is accurate.
- Quality control for raw materials and finish products.
- Counting, updating and encoding of Inventory.
Customer Service Representative - RMS Collect Phil Inc. an iQor Company - Dasmariñas, Cavite
(2026-03 - 2026-08)
- Assisted customers with account inquiries, payment processing, billing concerns and service related-issues.
- Resolved customer concerns efficiently while maintaining a high standard of customer service.
- Verified account information and explained products, services and account status to customers.
- Documented customer interactions accurately and followed company procedures to ensure issue resolution.
Education
Bachelor of Science - Information Technology - AMA Computer College (2021-08 - 2025-01)
Senior High School - AMA Computer College (2019-06 - 2021-03)
