Sean D'Tan

Motivated individual with 5 months working experience in Product Control/Quality Control and 6 months in BPO Customer Service Representative. Presently seeking a new role where I can contribute fresh ideas, collaborate with experienced professionals, and be mentored to build a successful long-term career.

Product Control/Quality Control (PCQC) - Optia Limited Inc. - Dasmariñas, Cavite

(2025-09 - 2026-02)

• Inspect parts that were made from the machine area to check if the parts are compliant to the blueprint.
• Measuring light of the fiber coming from the assembly team to ensure that the data is accurate.
• Quality control for raw materials and finish products.
• Counting, updating and encoding of Inventory.

Customer Service Representative - RMS Collect Phil Inc. an iQor Company - Dasmariñas, Cavite

(2026-03 - 2026-08)

• Assisted customers with account inquiries, payment processing, billing concerns and service related-issues.
• Resolved customer concerns efficiently while maintaining a high standard of customer service.
• Verified account information and explained products, services and account status to customers.
• Documented customer interactions accurately and followed company procedures to ensure issue resolution.

Bachelor of Science - Information Technology - AMA Computer College (2021-08 - 2025-01)

Senior High School - AMA Computer College (2019-06 - 2021-03)