Seth Concepcion
IT professional with hands-on experience administering and supporting Microsoft 365 / Power Platform and Google Workspace
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About
IT professional with hands-on experience administering and supporting Microsoft 365 / Power Platform and Google Workspace, plus Windows and cloud environments, with a foundation in network security (Cisco Networking Academy). I build, integrate, troubleshoot, and document technical systems end-to-end — from cloud app administration and user support to automation, monitoring, and internal tooling. Comfortable owning incidents, writing SOPs, and keeping production systems reliable.
Experience
KPI Analyst at Equity Track PH (Twin Home Buyer) (2026-01 – Present)
Systems administration, automation & integration across the company's internal tech stack
- Administer Microsoft 365 and Google Workspace: user account provisioning and archiving (onboarding/offboarding support), email access and permissions, superuser/role management, and tenant configuration.
- Own the web and hosting infrastructure for two production businesses: WordPress hosting, Cloudflare edge configuration and security, and DNS/performance tuning — with responsibility for uptime and downtime response.
- Implemented and maintain the monitoring & analytics stack (Google Tag Manager, PostHog, Microsoft Clarity) for event tracking, session recording, and diagnostics across web properties.
- Build and maintain the company's Zapier / Make.com integration layer connecting Google Workspace, Monday.com, Airtable, and internal CRM platforms, with real-time monitoring and alerting routed through Google Chat to catch sync failures before they impact operations.
- Built additional automation tooling with Claude Code — scripted data scraping, scheduled jobs, and automated messaging pipelines — and troubleshoot data-sync issues across multiple third-party APIs.
- Design and maintain automated reporting and monitoring dashboards consolidating 5+ platforms (Looker Studio, Google Sheets, REI BlackBook, CallRail, GHL) into daily views leadership relies on.
- Author SOPs and technical documentation for the automations, integrations, and systems above.
- Support ~$15K–$20K/month in ad operations across the systems above, contributing to 20–40 leads/month and reduced cost-per-lead (from $900–$1,200 to $400–$700) through performance and tracking improvements.
- Own a data-verification and dispute process against REI BlackBook, PropertyRadar, and MLS data, maintaining a ~90% approval rate and recovering $30K+ to date.
IT / Power Platform Developer Intern at DENSO TEN SOLUTIONS PHILIPPINES CORPORATION (2025-01 – 2025-08)
- Administered and supported Microsoft 365 / Power Platform environments (Power Apps, Power Automate, Power BI, SharePoint), building full-stack internal tools including an Outsource Employee Tracking System with real-time monitoring and automated billing reminders, Asset Disposal Tool Tracker, and a Clearance Workflow App with MS Teams approvals.
- Owned environment-migration and troubleshooting for multiple legacy apps: restored broken functionality, rebuilt deleted automation flows, synchronized dual databases, and fixed mismatched environment bindings by hand-editing JSON configurations inside exported deployment packages.
- Trained new hires on Power Platform, MS Copilot, and UIPath; produced technical guides and SOPs. Offered a full-time role at the end of the internship.
Education
Bachelor of Science in Information Technology – Web and Mobile Application – Far Eastern University – Diliman (2021 – 2025)
