Sha Caeryl Gabayeron

As an organized and passionate Freight Forwarding Specialist with excellent communication skills and a proven ability to manage Operations Team over the years, I'm seeking to use my experiences to help drive successful person while continuing to build upon an already strong understanding of Freight Forwarding and successful business relationships.

Head of Operations - Aeroworld Logistics Phils., Inc

(2026-01)

• Oversee daily operations: forecasting, shipment management, performance tracking
• Monitor shipments and proactively resolve issues
• Manage escalations with senior leadership and execute solutions
• Communicate with customers on issues and corrective actions
• Act as liaison between internal teams and key clients
• Ensure accurate reporting, billing, and SLA compliance
• Lead implementation of new lanes, services, and SOP updates
• Manage rate cards, billing, and freight audit processes
• Oversee special projects with cross-functional teams
• Drive continuous improvement and cost optimization initiatives
• Support claims handling with internal stakeholders
• Build and maintain strong customer relationships
• Collaborate with leadership to retain and grow business
• Conduct regular team briefings on priorities and escalations

Export and Domestic Coordinator - Aeroworld Logistics Phils., Inc

(2024-06 - 2026-01)

• Prepare and submit import declarations via E2M; monitor clearance status
• Review and interpret customs documents (CI, PL, BL/AWB)
• Coordinate and file requirements with government agencies and customs offices
• Liaise with customs officials to secure clearances and resolve documentation issues
• Ensure compliance with customs regulations, tariffs, and trade policies
• Maintain accurate records of declarations and supporting documents
• Verify tariff classifications, duty calculations, and cargo valuation
• Prepare documentation aligned with latest BOC rules and memos
• Monitor regulatory updates and ensure company compliance
• Arrange domestic pickups and deliveries across the Philippines
• Coordinate schedules with shipping lines and airlines
• Ensure completeness and accuracy of cargo upon delivery

Airfreight Export Supervisor - IFFOS - Bollore Logistics Philippines Inc

(2023-08 - 2024-06)

• Organize team workload and task allocation using CW1 and One TMS to maximize productivity
• Coordinate with COS, ODS, and CES to align priorities and customer requirements
• Evaluate operations to improve performance and support business growth
• Monitor work quality and enforce operational excellence standards
• Ensure accuracy, integrity, and timeliness of data in CW1 and One TMS
• Oversee information and document flow; support dispute resolution
• Lead and manage a team of freight forwarding operators
• Identify training needs and support staff development and promotions
• Enforce company procedures (security, HR, finance, legal, quality)
• Foster strong team collaboration and cross-department relationships
• Conduct regular coaching and performance discussions
• Drive KPI achievement for internal and customer targets
• Monitor VASP fund usage and compliance

Airfreight Export Documentation Specialist - Bollore Logistics Philippines Inc

(2019-12 - 2023-08)

• Review export documents and ensure compliance (CI, PL, cargo regulations)
• Execute transport plans based on customer booking instructions
• Coordinate export formalities with customs brokers
• Prepare airway bills and export documentation per customer and country requirements
• Arrange flights according to customer schedules
• Update CW1 with tasks, milestones, and shipment events to ensure data accuracy
• Monitor and mitigate detention and demurrage risks
• Coordinate with team on operational issues and solution adjustments
• Perform auto-rating in CargoWise1 for billing
• Support teams in resolving invoicing discrepancies

Import & Export Coordinator - Explorer Freight Corporation

(2013-07 - 2019-12)

• Organize team workload and support end-to-end shipment processes
• Coordinate with international agents, customs brokers, airlines, warehouses, and carriers
• Arrange inbound/outbound shipments and manage international transaction records
• Handle PH import/export shipments, supplier coordination, pricing, and invoicing
• Request and manage invoices from overseas suppliers
• Track shipments and follow up to meet delivery timelines
• Prepare import/export documents (BL/AWB, CI/PL)
• Liaise with clearing agents for customs clearance
• Prepare rate proposals for agents and local clients
• Manage customer communications across channels (email, phone, etc.)
• Prepare periodic reports for government agencies (PSB/CAB)
• Input transactions and billing in NetSuite ERP
• Ensure timely cash/check requests for operations
• Submit inward manifests in compliance with BOC regulations

Import & Export Coordinator - Aeroworld Logistics Phils., Inc

(2012-06 - 2013-07)

• Organize team workload and support end-to-end shipment processes
• Manage international shipment data and documentation
• Coordinate with agents, customs brokers, airlines, warehouses, and carriers
• Arrange import/export shipments and maintain transaction records
• Handle PH shipments, supplier coordination, pricing, and invoicing
• Request and manage invoices from overseas suppliers
• Track shipments and follow up to ensure timely delivery
• Prepare import/export documents (BL/AWB, CI/PL)
• Liaise with clearing agents for customs clearance
• Prepare rate proposals for agents and local clients
• Handle customer communications across channels
• Prepare reports for government agencies (PSB/CAB)
• Ensure timely processing of cash/check requirements
• Submit inward manifests in compliance with BOC regulations

Warehouse Document Controller - Quanta Paper Corporation

(2011-05 - 2012-01)

• Inventory forecasting, and analysis
• Daily update of Inventory database
• Responsible in sending of accurate item available for consume
• Actual, excel and Database reconciliation
• Filing and Documentation with regards to Issuance and Receiving of Goods
• Checking and verification of all shipments/ arrivals in warehouse (local/imported)
• Tracking of all documented transaction in Database
• Preparation of all needed data to be input in DAXA system
• Responsible in check and balance of actual stock in database

Master of Business Management - Business Management - John B.

Lacson Colleges Foundation Maritime

University - Molo (2008 - 2009)

Bachelor of Science in Customs Administration - Customs Administration - John B.

Lacson Colleges Foundation Maritime

University - Molo (2008 - 2009)

High School Diploma - Buenavista National High School (Buenavista, Guimaras) (2005 - 2004)

Elementary School Diploma - Buenavista Central Elementary School (Buenavista, Guimaras) (2000 - 2001)