Sharee Macabales
Customer-focused telecommunications professional
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About
Customer-focused telecommunications professional with experience in technical support and customer service for NBN and mobile telecommunications services. Skilled in diagnosing connectivity issues, troubleshooting modem and router faults, managing customer accounts, and resolving complex service concerns. Strong communication, problem-solving, and customer service skills, with experience working effectively in fast-paced, target-driven environments.
Adaptable, dependable, and committed to continuous learning and professional development.
Experience
Technical Support Representative - ProbeCX
(2025-04 - 2026-07)
- Provided technical support for internet services by diagnosing and resolving connectivity issues, modem and router faults, slow speeds, and service interruptions.
- Guided customers through advanced troubleshooting procedures, including network testing, modem configuration, line checks, and service restoration.
- Investigated and resolved customer complaints by coordinating with relevant teams, scheduling technician appointments, and providing timely updates throughout the resolution process.
- Analyzed network and service performance issues using diagnostic tools to identify root causes and provide effective solutions.
Customer Experience Executive - ProbeCX
(2023-07 - 2025-04)
- Delivered exceptional customer service by promptly resolving customer concerns while maintaining high customer satisfaction.
- Investigated and resolved complex customer issues through effective problem-solving and clear communication.
- Managed customer accounts, processed service requests, and maintained accurate documentation of customer interactions.
Education
Computer Engineering Technology - Computer Engineering Technology - Rizal Technological University (2015-06 - 2020-03)
