Andreana De Vera
Customer Experience Support (telecommunications)
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About
Managed high-volume customer interactions, addressing inquiries and resolving concerns Delivered clear and professional written communication tailored to customer needs Identified customer requirements and recommended appropriate solutions and services
Experience
Customer Experience Support (telecommunications) - Alorica Teleservices, Inc. - Centris, Quezon City
(2024-01)
- Managed high-volume customer interactions, addressing inquiries and resolving concerns
- Delivered clear and professional written communication tailored to customer needs
- Identified customer requirements and recommended appropriate solutions and services
- Managed multiple interactions simultaneously while meeting performance targets
- Ensured proper documentation and tracking of customer concerns
Customer Service Technical Support - Alorica Teleservices, Inc. - Centris, Quezon City
(2025-04)
- Provided customer support via multiple channels, resolving technical issues efficiently
- Communicated complex information clearly through written and verbal channels
- Recognized as Top Agent (Dec–Feb) for strong performance, productivity, and customer satisfaction
- Demonstrated strong problem-solving skills while working independently in a fast-paced environment
Client Solutions Associate (Loan Processor / Administrative Support) - Lendi Group - Makati, Metro Manila
(2025-04 - 2025-07)
- Supported a mortgage company by processing and reviewing loan applications, ensuring accuracy, completeness, and compliance with company standards.
- Handled confidential financial documents, including client applications and supporting records, maintaining strict data privacy and integrity.
- Coordinated with banks and internal teams to verify client information and assist in assessing borrowing capacity and financial eligibility.
- Performed high-volume data entry and maintained organized client records for efficient tracking and retrieval.
- Prepared, verified, and organized documentation to support loan processing workflows.
- Conducted follow-ups on pending requirements to ensure timely completion of applications.
- Maintained accurate and up-to-date records within CRM and internal systems.
Education
Bachelor of Science - Chemistry - De La Salle University (2020 - 2023)
Bachelor of Science - Business Administration, major in Human Resources Management - Technological Institute of the Philippines
