General Administrative - Kool koncept Refrigeration and Air conditioning Services
(2023-06 - 2026-05)
Provide comprehensive administrative, HR, and operational support directly to the business owner, ensuring efficient day-to-day operations and branch coordination.
- Oversee client coordination, service scheduling, and documentation flow
- Support workforce management including attendance monitoring, deployment planning, and payroll processing
- Assist in recruitment, onboarding, and administrative training of new staff
- Manage daily cash handling, monthly reconciliation, and financial reporting summaries
- Monitor inventory movement and support sales documentation accuracy
- Contribute to documentation and operational setup for second branch expansion
- Developed operational forms, reports, quotations, and accomplishment plans for branch expansion
Freelance Administrative & Digital Support - Freelance
(2023-06)
Deliver remote administrative and digital support focused on organization, content management, and workflow efficiency.
- Coordinate content scheduling and digital updates
- Maintain structured tracking systems for deadlines and deliverables
- Edit and format presentations, documents, and client materials
- Maintain task and deadline tracking systems to ensure smooth project flow
- Assisted in developing and formatting a client's book
Administrative Assistant / Office Secretary - LSPU - San Pablo
(2021-01 - 2023-03)
Provided administrative and clerical support to maintain efficient office operations.
- Office Management & Documentation: Knowledge of office systems and procedures; responsible for taking meeting minutes and document management, ensuring timely transmission of signed forms across departments.
- Project & Facilities Coordination: Secure updates on ongoing project management and building programs, including preventive maintenance for electrical systems; handle scheduling and reservation of conference rooms.
- Travel & Inventory Management: Responsible for securing travel tickets for the company; managing inventory of office supplies, repair materials, and maintenance materials, ensuring adequate stock levels.
- Client & Internal Communication: Handle client correspondence and internal communications in a professional manner, ensuring clear and effective communication across all levels.
- Personnel & Task Coordination: Assist the chairperson with planning and managing personnel; ensure the timely completion of assigned tasks; maintain records and ensure safe storage of files (e.g., 201 files).
Insurance Marketer - Sunlife
(2019-06 - 2020-12)
- Assist in Marketing Life Insurance, Follow up potential clients
- Promote insurance products to potential clients and set appointments to financial advisors.
Store Supervisor - Sto Niño De Cebu Finance Corp/Skygo Marketing Corporation
(2018-05 - 2019-10)
- Supervise daily store operations, staff scheduling, and customer service
- Handle cash management, inventory tracking, and sales reporting
- Resolve customer concerns and ensure smooth store flow
Store Cashier - Sto Niño De Cebu Finance Corp.
(2017-11 - 2018-05)
Handle customer transactions, assist with product inquiries, and maintain a clean register area.
- Processed customer deposits, withdrawals, and other transactions accurately
- Handled customer transactions and assisted with product inquiries
- Maintained a clean and organized register area
- Processed daily motorcycle loan payments accurately and managed related contracts
- Assisted with petty cash, receipts, and other store tasks
- Managed customer concerns professionally and resolved issues per company policies
- Processed high-volume cash and credit transactions; assisted customers with product selection
- Maintained records, and oversaw contract processing
Teller - Phil. Long Distance Telephone Company
(2016-08 - 2017-07)
Process customer transactions, handle deposits and withdrawals, address inquiries, and ensure cash drawer accuracy while delivering excellent customer service.
- Processed customer deposits, withdrawals, and other transactions accurately
- Prepared daily transaction reports and handled high-volume cash and credit operations
- Maintained cash drawer accuracy and ensured compliance with company procedures
- Assisted customers with service inquiries and provided clear, accurate information
- Kept updated on emerging technologies and company offerings to better support customers
Customer Service Assistant - iQOR
(2015-10 - 2016-01)
Assisting customers by answering inquiries, resolving issues, and providing information to ensure a positive experience.
- Experience & Brand Reputation: Provided positive customer experiences and enhanced brand reputation
- Responded to customer inquiries and resolved issues efficiently
- Provided professional support to maintain positive customer experiences and brand reputation
- Assisted customers with product selection and offered personalized guidance
- Built rapport with customers while delivering attentive and helpful service
