Shawn Rosales
Japanese Bilingual IT Support Specialist
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About
BS Information Technology graduate (2026) based in Cebu, with genuine Japanese language ability in speaking, reading, and writing. Combines strong IT literacy with customer-facing communication skills to deliver fast, accurate technical support. Completed OJT at DICT working on live production systems.
Highly familiar with common helpdesk issues including connectivity, hardware, software errors, and account access. Calm under pressure, solution-focused, and fully open to training in any tool or process.
Experience
On-the-Job Trainee - Department of Information and Communications Technology (DICT)
(2025-12 - 2026-06)
- Investigated, replicated, and documented live production bugs — developing a precise, methodical approach to diagnosing and explaining technical issues.
- Wrote UAT documentation and QA test scripts; designed test matrices for an AI-assisted API automation system.
- Applied manual functional and usability testing to ensure system stability before release.
App and Web Development - Independent
- Built an Event Planner and Manager using Google Apps Script; developed websites, mobile apps, and games across PHP, React, Java, TypeScript, and JavaScript.
- Gained broad hands-on experience with the systems and errors that end-users commonly contact helpdesks about.
Education
Bachelor of Science - Information Technology - Iligan Medical Center College (2026)
