Isiah Gelacio

A qualified employee with an extensive background in advanced management processes. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. A highly skilled result-oriented project manager with outstanding team leadership abilities to meet targets consistently. With the open-mindedness to accept ideas to help increase productivity and maintain balance within the workplace.

OPERATIONS SUPPORT OFFICER at DYNAMIC ESSENTIALS MARKETING (2017-04 – 2023-04)

• Inspected products and services to comply with quality standards.
• Collaborated with team members to achieve target results.
• Organized files to support efficiency and traceability.
• Maintained clean, safe working environments to eliminate accident risks.
• Trained and mentored employees to maximize team performance.
• Built and maintained courteous and effective working relationships.

CALL CENTER AGENT at TELEPERFORMANCE, JPMORGAN ACCOUNT (2019-04 – 2020-01)

• Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions.
• Increased customer satisfaction by offering friendly, helpful, and informative customer service.
• Maintained detailed product knowledge to competently and expertly advise customers.
• Applied correct hold and transfer procedures, consistently keeping call times within the timeframe target.
• Strived to meet and exceed call center targets while maintaining excellent customer care.

VIRTUAL OPERATIONS OFFICER (PART TIME) at UNIQUELY YOU ALLIED HEALTH (2023-07 – 2024-01)

• Efficiently managed email correspondence, ensuring prompt responses and maintaining an organized email system.
• Created captivating landing pages, crafted persuasive copy, and set up email automation sequences to guide potential customers through the sales process.
• Developed eye-catching social media posts, engaging email templates, and visually appealing marketing materials.
• Analyzed funnel performance and made data-driven recommendations for improvement.
• Utilized graphic design skills to create visually appealing graphics aligned with brand identity.

VIRTUAL OPERATION SUPPORT OFFICER (PART TIME) at SANDROW CONSULTING (2024-04 – 2024-09)

• Content Creation: Produced engaging content for email campaigns, social media, and marketing materials. Focused on maintaining a consistent brand voice and driving audience engagement.
• Campaign Management: Assisted in the planning and execution of marketing campaigns, including email marketing and social media initiatives. Monitored campaign performance and adjusted strategies as needed.
• Design & Layout: Designed and laid out marketing materials, including flyers, brochures, and online ads. Ensured all designs were visually appealing and aligned with the company's branding guidelines.
• Data Analysis: Conducted performance analysis for various marketing efforts, providing insights and recommendations for optimizing future campaigns.
• Graphic Design: Created visually engaging graphics for digital and print media, enhancing brand visibility and marketing effectiveness.
• Marketing Support: Assisted with the development of marketing strategies and execution of promotional activities. Provided support in various aspects of campaign management.
• Website Design & Maintenance: Designed, developed, and maintained company websites to ensure functionality, aesthetics, and user experience. Regularly updated content and implemented SEO best practices.

VIRTUAL OPERATION SUPPORT OFFICER (PART TIME) at NEXT LEVEL ACADEMY (2024-11 – 2025-07)

• Managing and responding to emails & messages from students.
• RSVP coordination and student event support (including calls).
• Supporting webinars and virtual training sessions.
• Managing student community engagements (e.g., Facebook groups).
• Created visually engaging graphics for digital and print media, enhancing brand visibility and marketing effectiveness.
• Preview reporting and administrative duties.
• Other related duties as assigned by the Employer.

OPERATION SUPPORT OFFICER at M25 MOVERS (2025-07 – 2026-03)

• Monitored and managed active claims and case workflows using Zoho Desk, ensuring accurate tracking, timely updates, and proper case progression.
• Maintained and updated operational dashboards with real-time case developments, improving visibility for internal stakeholders and management.
• Conducted regular follow-ups on ongoing cases to ensure deadlines, service-level agreements (SLAs), and workflow milestones were consistently met.
• Coordinated with internal teams and external stakeholders to gather updates, resolve issues, and facilitate smooth case handling.
• Reviewed and validated case documentation to ensure completeness, accuracy, and compliance with company standards.
• Drafted and prepared defense documents for court cases, supporting legal proceedings by organizing case details, summarizing evidence, and ensuring alignment with case strategies.
• Assisted in case analysis by compiling relevant information, timelines, and supporting documents for legal review.
• Identified delays or critical issues in case handling and escalated them to the appropriate parties when necessary.
• Prepared operational reports and summaries to support decision-making and performance tracking.
• Contributed to process improvements by identifying inefficiencies and recommending more streamlined workflows.
• Ensured all case records, communications, and legal documents were properly documented and organized within internal systems.

BACHELORS OF SCIENCE IN BUSINESS AND ACCOUNTANCY in HUMAN RESOURCE MANAGEMENT – CAPITOL UNIVERSITY