Shella Jane Oreo
Virtual Assistant | Customer Service Representative | E-commerce Product Validation Specialist
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About
Detailed-oriented Virtual Assistant and Customer Service Representative with experience in product validation, product cross-matching, chat and email support, e-commerce operations, and date entry. Experienced in verifying product information across Amazon, Walmart, and Zoro while ensuring accuracy and compliance with company guidelines.
Experience
Virtual Assistant at Milagru Inc. (2025-02 – 2026-07)
- Cross-matched product information across Amazon, Walmart and Zoro.
- Compared titles, images, brands, dimensions, specifications, pricing, ASINs, SKUs, and UPCs
- Used Avoid Duplicate Tracker to identify duplicate ASINs and SKUs.
- Reviewed seller information, stock availability, and pricing discrepancies.
- Processed order-related tasks using AO (Order Management System)
- Maintained records using Microsoft Excel and Google Sheets.
Customer Service Representative, Menulog at Foundever Asia Inc. (2023-10 – 2024-12)
- Provided chat and email support.
- Handled order tracking, refunds, cancellations, payment and delivery concerns.
- Coordinated with restaurants and drivers; documented interactions.
Customer Sales Associate at Levant Perfume Shop (2022-07 – 2023-03)
- Assisted customers and processed sales
Cashier/Inventory Clerk at De Villenas Food and Catering (2013 – 2015)
- Processed payments and balanced cash
Sewing Machine Operator/OJT at Metrowear Inc. II (2010 – 2012)
- Maintained product quality.
Education
Bachelor of Science in Business Administration - Major in Marketing Management – Immaculada Concepcion College
