Mark Jefferson Rupa

Seeking a strategic role where I can leverage my comprehensive technical proficiency, strong communication skills, and adeptness at data management to drive organizational success. My positive attitude, ability to thrive in collaborative environments, agility in adapting to new challenges, and innovative mindset position me to contribute effectively to a forward-thinking company. Eager to apply my expertise in data encoding and teamwork to foster growth and deliver impactful results.

Storage Facility Administrator / Property & Tenant Coordinator - Select Voicecom

(2025-06 - 2026-06)

• Managed tenant move-ins, vacates, enquiries, payments, and client records across multiple storage facilities, ensuring excellent customer service and accurate administration.
• Coordinated maintenance, contractor works, and tenant issue resolution, responding to enquiries and complaints within required timeframes.
• Monitored rental arrears, processed invoices and bond transactions, conducted audits, and supported occupancy and revenue growth targets while ensuring policy compliance.

Technical Support/Sales Representative - Virtual Staffing Solution

(2024-10 - 2025-03)

• Responsible for managing and overseeing the billing process to ensure accurate and timely invoicing. My role involved preparing, reviewing, and issuing invoices for services rendered.
• Provided technical support to customers, troubleshooting issues and offering clear, step-by-step guidance to resolve concerns, ensuring high customer satisfaction.
• Engaged with customers to identify their needs, recommended suitable products or services, and achieved sales targets by effectively upselling and cross-selling.

Customer Service Representative - Foundever

(2023-04 - 2023-09)

• Collaborated with team members and other departments to ensure comprehensive support and swift resolution of customer concerns.
• Demonstrated strong communication skills, problem-solving abilities, and a positive attitude in a fast-paced environment.

Customer Service Representative/Chat Support - Teleperformance

(2022-08 - 2023-02)

• Provided exceptional customer service via chat, addressing inquiries, resolving issues, and offering product or service information in a clear and courteous manner.
• Managed multiple customer interactions simultaneously while maintaining a high level of professionalism and efficiency.
• Utilized company resources and knowledge base to troubleshoot and resolve customer problems, escalating complex issues to higher-level support as needed.

Data Encoder/Chat Support - Freight Process Outsourcing Solutions Inc.

(2020-03 - 2022-07)

• Provided exceptional customer service via chat, addressing inquiries, resolving issues, and offering product or service information in a clear and courteous manner.

Technical Vocational Literate - Asian Development Foundation College (2016-06 - 2018-03)

Senior High School Graduate