Shiela Bolagot

Results-driven Administrative Support and Virtual Assistant professional with 2+ years of experience supporting logistics, operations, customer service, and back-office administration. Skilled in high-volume data entry, email communication, document processing, workflow coordination, and basic Shopify store management. Recognized for maintaining 99% data accuracy, improving operational efficiency, and quickly adapting to new systems and remote work environments.

Back Office Representative - AlldigiTech Manila Inc

(2025-02 - 2025-08)

• Processed high-volume data entry with 99%+ accuracy, maintaining reliable records to support daily business operations.
• Classified and organized 400+ products daily, ensuring accurate inventory tracking and timely operational reporting.
• Maintained inventory records across multiple databases, minimizing data discrepancies and supporting efficient stock management.
• Generated and updated inventory and operational reports using Microsoft Excel and Google Sheets, enabling informed decision-making and accurate stock monitoring.
• Organized and maintained digital documentation and filing systems, improving record accessibility and increasing administrative efficiency.
• Supported daily back-office and administrative operations by coordinating operational tasks, maintaining accurate records, and ensuring workflows were completed on schedule.

Branch Supervisor - J&T Express Inc

(2022-03 - 2024-11)

• Earned promotion from Staff Member to Branch Supervisor by consistently demonstrating leadership, operational excellence, and strong performance.
• Led a team of 50+ employees while ensuring smooth daily branch operations.
• Maintained 95% delivery accuracy through workflow monitoring and process improvements.
• Resolved 50-100 customer inquiries daily while maintaining service quality.
• Coordinated the dispatch and on-time delivery of 5,000+ parcels, ensuring efficient workflow and customer satisfaction.
• Ensured compliance with company policies, operational procedures, and service standards.

Senior High School - Programming Strand - AMA Computer Learning Center (ACLC) (2017 - 2019)