Siena Solis
Professional and caring customer service with more than 4 years of experience in retail and B2B settings
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About
Professional and caring customer service with more than 4 years of experience in retail and B2B settings. Excited to enhance knowledge and experience to new environment which can help to adopt quick think for resolution in any customer's concerns.
Experience
Liaison/Customer Service Representative at RC Limousine Company (2024-08 – Present)
Serve as a liaison, providing top-tier customer service and dispatch coordination to ensure high-end clients receive the highest quality of service throughout their travel experience.
Virtual Operations Coordinator at Clean Matched (2024-06 – 2024-01)
As a virtual operations coordinator, act as liason, facilitated enhanced communication, fostering strong relationships with both customers and employees to deliver superior service.
Operations Coordinator at Avas Flowers (2024-04 – 2024-05)
Worked as an operations coordinator, where I played a crucial role in identifying the nearest and most reliable suppliers to meet customers' purchase deadlines.
Appointment Setting/Outreach at Farmers Insurance (2024-05 – 2024-05)
Initiate outreach and arrange meetings with potential clients to understand how our services can assist them.
Appointment Setting/Cold Calling at Go Hire Virtual (2024-03 – 2024-03)
Make cold calls and set up appointments with potential clients so as to discover how our services can contribute towards the realization of their business objectives and attainment of success.
Customer Support Representative at Entain (2023-08 – 2024-02)
Assist clients via inbound chat, email, and phone with promotions, winnings, clarifications, withdrawals, regulations and game results.
Billing/Technical/Appointment Support at ePERFORMAX (2021-10 – 2023-08)
Handle inbound/outbound calls for billing, technical issues, promotions, and appointments, including interactions with upset customers. Maintain professionalism, multitask effectively, and build rapport promptly.
Multi-tasker/E-commerce/Social Media at Believe Clothing (2015-01 – 2024-01)
As a multi-tasker, I ensured customer satisfaction, crafted engaging social media posts, generated leads to boost sales, and upheld high standards of e-commerce service on a platform.
Customer Support at Wanfang Technology Management Inc. (2019-05 – 2019-06)
Assist clients with account concerns, withdrawals, and deposits.
Team Lead/Training at WBridges (2019-11 – 2020-08)
Lead and train the team to verify account details and ensure accurate withdrawals.
Customer Support - Food and Beverages at Solaire Oriental Group (2017-04 – 2018-01)
Provide outstanding customer support through chat and call, addressing account-related inquiries and transactions.
Customer Support - Food and Beverages at Kings Dominion (2015-03 – 2015-06)
Manage customer interactions regarding food and beverages, ensuring they have a delightful stay with us.
Sales/Service Information at Francisco Insurance Company (2015-06 – 2015-06)
Provide detailed information about our service offerings, inspiring them to understand the benefits of doing business with us.
Data Verification Specialist at Department of Foreign Affairs (2014-04 – 2014-08)
Verify the accuracy of individuals' identities with meticulous attention to detail for system input. Communicate company policies and timelines clearly and effectively.
Education
Bachelor of Science in Tourism & Hospitality Management – De La Salle University- Dasmariñas (2012-01 – 2015-01)
Secondary Level – Bacoor Unida Evangelical School (2008-01 – 2012-01)
Primary Level – Bacoor Parochial School (2001-01 – 2008-01)
