Stacy Medrano
Industrial Engineering Graduate — Business Analysis · UX Design · CRM & Operations Support
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About
Entry-level Industrial Engineering graduate with a year of hands-on experience spanning CRM/operations management, business systems analysis, and UX/website design. Skilled in translating stakeholder needs and primary research into documented requirements, process flows, and shipped digital products — backed by a Lean Six Sigma Yellow Belt and a habit of rigorous process documentation. Comfortable owning a full workload independently, from tenant/lead follow-up to registration-flow delivery to prototype design.
Experience
EXECUTIVE VIRTUAL ASSISTANT — CRM, OPERATIONS & WEBSITE DELIVERY at HOUSEHOLD-X (2024-01 – 2025-01)
Real Estate & Property Management
- Managed CRM pipelines, tenant communications, and workflow documentation across a 10-property portfolio (~40–45 tenant units), increasing inbound lead volume through automated GoHighLevel follow-up and keeping the pipeline current for faster response times.
- Owned the full daily task routine in Asana across all 10 properties, maintaining a zero-backlog operating rhythm by closing out and rescheduling the entire workload every day.
- Designed and built a 3-page conference website (Main, Payment, Info) in GoHighLevel at the CEO's request — took over an in-progress draft and delivered on a 2-week deadline while learning the platform for the first time.
- Built the registration/payment flow and connected page UX to CRM automations (inquiry → registration → confirmation); 300 target attendees completed registration and payment through the page.
- Created marketing and tenant-facing materials in Canva, keeping CRM communications and the website visually consistent.
INDUSTRIAL ENGINEERING INTERN (OJT) at International Pharmaceuticals, Inc. (IPI) (2025-01 – 2025-01)
Engineering Department
- Reviewed and rewrote job descriptions and work instructions, and built process documentation (flowcharts and SOPs) used by the engineering team.
- Evaluated workstation layouts through structured observation, translating user (worker) pain points into documented recommendations for supervisors
Education
BS in Industrial Engineering – University of San Jose–Recoletos (2022-01 – 2025-01)
Senior High School – Benedicto College (2020-01 – 2022-01)
