Jadeson Estacio

Detail-oriented Virtual Assistant and Application Support Specialist with experience supporting US-based clients. Strong background in operations support, systems setup, and content management. Skilled in GoHighLevel automations, funnels, checkouts, templates, and integrations, along with troubleshooting, coordination, creative tasks, and video editing using Descript.

Virtual Assistant – Operations & Systems Support (2025-01 – Present)

• Provided ongoing operations support for day-to-day business workflows.
• Built, maintained, and optimized GoHighLevel systems including automations, funnels, checkouts, templates, and integrations.
• Troubleshot system, workflow, and platform-related issues.
• Coordinated tasks and projects across tools and teams.
• Assisted with creative tasks and internal content needs.
• Edited and refined videos using Descript.

Application Support Specialist at Instant Pot Brands (2022-05 – 2025-08)

• Managed recipe data entry for Android, iOS, and web platforms using WordPress, Shopify, and Fresco.
• Converted influencer and client recipes for app and web publication.
• Uploaded and formatted content for editorial review.
• Maintained Excel tracking sheets and rotated featured app and web content.

Caption Agent at Teleperformance (2020-02 – 2021-10)

• Transcribed live calls for customers with hearing loss with high accuracy.
• Maintained strict quality and productivity standards.

Technical Support at SITEL (2019-02 – 2019-07)

• Provided technical and billing support across multiple accounts.
• Resolved customer issues efficiently while maintaining satisfaction.

Process Engineer Support at Texas Instruments (MEPCON) (2018-02 – 2018-12)

• Supported machine sustainment and recovery to reduce downtime.
• Assisted engineers through reporting and troubleshooting support.

Bachelor of Science in Hotel and Restaurant Management – University of the Cordillera (2013-01 – 2017-01)

– Saint Louis School Center High School Department (2009-01 – 2013-01)