EdZ Julom

Operations-minded Remote Support and Automation Specialist with 12+ years of experience across customer service, sales support, technical assistance, community operations, documentation, and workflow coordination. Skilled in organizing communication, managing follow-ups, supporting CRM processes, tracking issues, and improving daily operations. Hands-on with GoHighLevel, Zapier, n8n, Slack, WordPress, AI chatbots, Voice AI, and workflow automation demos.

Strong foundation in problem-solving, client communication, process improvement, and using technology to reduce repetitive work and improve team efficiency.

Reddit AI Marketing Assistant at Higgsfield.AI (2025-11 – 2026-01)

• Created Reddit posts to promote monthly discounts, new AI features, and platform updates while ensuring compliance with subreddit rules.
• Crafted community-friendly, engaging content that avoided direct advertising language to prevent post removals.
• Monitored audience engagement and feedback to optimize messaging for each subreddit.
• Gained experience in social media marketing, creative content writing, and adapting messaging for specific online communities.

Tech Virtual Assistant – Crypto Project at WhiteRock (2025-04 – 2025-10)

• Supported daily remote operations by managing user inquiries, communication channels, and technical support requests.
• Managed official email inboxes, prioritized messages, escalated urgent concerns, and maintained organized communication flow.
• Moderated Discord and Telegram communities while supporting users with wallet, transaction, and platform navigation concerns.
• Documented user issues, tracked concerns, and helped maintain smooth support processes across multiple channels.
• Assisted in coordinating communication between users and internal project needs in a fast-moving online environment.

Publishing Sales Representative at PCS Inc. (2022-02 – 2024-12)

• Supported sales operations by managing client communication, CRM records, proposals, documentation, and follow-up activities.
• Coordinated with internal teams to track project delivery, client requests, and account updates.
• Maintained organized sales records, reports, schedules, and database updates to support smoother daily operations.
• Helped improve client retention through consistent communication, timely follow-ups, and accurate documentation.
• Supported process efficiency by keeping client information, sales updates, and internal coordination organized.

Travel Sales Expert at Dyninno Philippines (2019-11 – 2021-04)

• Managed travel-related client inquiries, booking modifications, service requests, and sales support tasks.
• Handled multiple customer concerns while maintaining accurate documentation and strong service quality.
• Supported operational accuracy by managing booking details, customer records, and follow-up requirements.
• Met sales and service targets while providing clear, professional, and solution-focused client communication.

Customer Service Representative at Optum Global Solutions (2018-10 – 2019-09)

• Supported healthcare customers with plan benefits, documentation, inquiries, and issue resolution.
• Maintained accuracy and compliance while handling sensitive customer information.
• Organized customer concerns and supported workflow accuracy in a structured service environment.

Corporate Resolutions Officer at Qualfon Philippines Inc. (2012-02 – 2017-12)

• Handled escalated customer concerns, documentation, reports, tickets, and follow-ups across multiple support channels.
• Resolved high-pressure customer situations with patience, ownership, and clear communication.
• Collaborated with internal teams to improve workflow efficiency, customer satisfaction, and issue resolution.
• Developed strong problem-solving skills by managing complex concerns and turning difficult situations into clear next steps.

Computer Software Technology, 2-Year Program – Datamex Computer College (2009 – 2011)